Clinical Imaging Analyst (Cardiology / PACS)

Job Title : Clinical Imaging Analyst (Cardiology / PACS)

Location : 100% Remote

Duration : 12 Months

Job Summary : The Clinical Imaging Analyst will be responsible for managing and resolving incidents and break-fix requests related to cardiology PACS (Picture Archiving and Communication System). This role involves working in a ticket queue, providing customer service, and collaborating with various stakeholders, including doctors and vendors.

Key Responsibilities :

Ticket Management : Handle incidents and break-fix requests from multiple ministries with diverse architectures and applications.

Customer Service : Provide professional and courteous support to end-users, including doctors.

Analytical Skills : Utilize critical thinking and analytical skills to troubleshoot and resolve issues.

System Expertise : Work with various imaging applications and reporting systems, including Merge, GE, Philips, and McKesson.

Communication : Effectively communicate with vendors for technical support and escalate issues as needed.

Prioritization : Prioritize responsibilities and manage stress in high-pressure situations, such as when critical systems are down.

Qualifications :

Experience : 3-4 years of experience in radiology or cardiology imaging.

Technical Skills : Familiarity with clinical imaging systems and applications.

Education : No specific degree required; on-the-job training and relevant experience are valued.

Soft Skills : Strong customer service, critical thinking, and problem-solving skills.

Work Environment :

• Schedule : 9 to 5, supporting East Coast to Mountain time zones. No on-call or weekend work for contractors.
• Team Collaboration : Work independently but with access to an escalation team for complex issues.

Interview Process :

Additional Notes :