Technical Support Engineer

A company is looking for a Technical Support Engineer II to deliver technical support and customer service across its products.

Key Responsibilities

Provide exceptional technical support and service directly to customers

Investigate, troubleshoot, and resolve customer issues while maintaining detailed records

Collaborate with internal departments and escalate unresolved issues as needed

Required Qualifications

Bachelor's degree in Information Systems Technology or equivalent experience

Proficiency in technical skills including HTML, CSS, and JavaScript

Strong interpersonal skills and a proactive, self-starting attitude

Commitment to continuous improvement through training and personal development

Ability to thrive in ambiguous situations