Clinical Manager - 3431

Clinical Manager

Crisis Center

Full Time/ 40 hours

Monday - Thursday: 8:00am-5:30pm, Friday 8:00am-12:00pm

- Tuscaloosa, AL -

Competencies:

• Demonstrated ability to assess and manage clinical programming and services for those experiencing a mental health crisis.
• Excellent professional verbal and written communication skills.
• Demonstrated ability to interact with adults and families in a respectful and sensitive manner.
• Demonstrated ability to coordinate with other agencies and other divisions within Indian Rivers Behavioral Health (IRBH).
• Demonstrated ability to provide supervision to staff assigned.
• Excellent ability to comprehend and maintain program standards.
• Ability to effectively manage, organize and report data to ensure successful programs & services.
• Ability to work under pressure and complete multiple tasks throughout the day.

Essential Functions & Responsibilities:

• Serve as the manager of clinical services and clinical staff at the crisis center.
• Direct and organize the functioning of programs; identify problems, evaluate alternatives and implement effective corrective measures.
• Manage bed census and direct Crisis Center admissions, programming, and discharges.
• Ensure compliance with ADMH, IRBH and other regulatory agency standards and policies/procedures.
• Keep Crisis Center Director apprised of critical issues.
• Write program narratives and procedures in a timely manner, as applicable.
• Ensure that contractual agreements and program standards/objectives are met.
• Establish and lead program planning, development and implementation of goals and objectives that support the Crisis Center's mission.
• Monitor contracts and budget as appropriate.
• Monitor caseload and productivity of staff and ensure that staff provides quality services.
• Effectively collaborate with Crisis Center team members, IRBH departments and outside sources in the delivery of services.
• Effectively demonstrate the application of clinically specific competencies.
• Take calls from staff about emergencies or critical issues after normal work hours and on weekends /holidays, as necessary.
• Communicate information about Crisis Center expectations and operations; receive feedback from staff, clients, community stakeholders, families of clients, and identify potential and existing problem areas and propose possible solutions.
• Ensure effective initial and ongoing staff training.
• Ensure the delivery of quality clinical services throughout all Crisis Center programs.
• Evaluate, supervise, coordinate and direct all non-nursing clinical treatment programs of Center.
• Develop, maintain and monitor clinical programs, program descriptions, clinical policies and procedures and clinical data of Center.
• Collaborate with other managers and coordinators to identify gaps in clinical services, and develop and implement plans to correct deficiencies.
• Monitor clinical documentation to ensure compliance with DMH standards, Medicaid guidelines and IRBH policy and procedures, and other generally accepted professional standards.
• Analyze and monitor service data to ensure that programs are meeting service needs.
• Ensure confidentiality of treatment services to all consumers.
• Keep abreast of current DMH standards as they apply to mental health services and the Crisis Center, as well as current events and industry trends affecting the Crisis Center.

Administrative and Other Related Duties as Assigned:

• Actively participate in Center committees as required.
• Complete assigned tasks in a timely manner.
• Objectively complete employee evaluations on supervised staff and route to HR in a timely manner.
• Provide staff with consultation and supervision as needed, individually or through group meetings.
• Provide positive and effective leadership.
• Ensure that all assigned duties are implemented according with IRBH and DMH policies and procedures.
• Ensure that all state and Medicaid standards are maintained.
• Ensure all safety, fire prevention, and health measures are followed while on duty.
• Maintain communication and awareness of current events by reading memos, e-mails, bulletin boards, and communication logs and respond in a timely manner.
• Work independently and/or with teams to complete assigned tasks accurately and in a timely manner with minimum supervision.
• Support Organizational Code of Conduct, Standards Compliance, HIPAA and Security Programs by ensuring job tasks are performed in a legal and ethical manner, assessing the work area for non-compliance and notifying the Crisis Center Director or designee as appropriate, and maintaining training requirements and understanding that training is a required condition of employment.
• Maintain the confidential nature of all consumer and organization related activities by not divulging information outside the facility, discussing information within the facility on a need-to-know basis, acknowledgingpolicy annually by signing confidentiality statement, and by referring media and general inquiries to the Crisis Center Director.
• Adhere to attendance and punctuality policy by allowing adequate time to arrive, clock-in and assume responsibilities at designated time, adhering to meal and break times and making timely requests for annual leave and reporting the need for sick leave in accordance with policy.
• Comply with all standards related to safety and health by maintaining current TB Test, CPR/First Aid, CPI, and by reporting infections and on-the-job injuries in accordance with policy.
• Devote 40 hours of work per week to the completion of duties outlined in the job description. More than 40 hours of work per week may be required to meet job responsibilities and deadlines.
• Work cooperatively with Human Resources to properly interview, screen and make appropriate recommendations regarding new hires, staffing needs and qualifications. Monitor and address absenteeism and/or performance problems. Collaborate with HR on all employee disciplinary issues and in implementing disciplinary actions.
• Represent IRBH in an accurate and professional manner.
• Maintain and support open communication among staff.
• All other duties and responsibilities as assigned by the Crisis Center Director.

Minimum Qualifications:

• Master's Degree in psychology, social work, or counseling with 3 year's post-Master's relevant clinical experience. Must be licensed in the State of Alabama as either a LPC or LICSW.
• Current Alabama driver's license and good driving record as defined by Indian Rivers' policy.
• Must be able to read, write legibly, speak, and comprehend English.

Working Conditions, HIPAA and Other Guidelines:

Job Specifications: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

HIPAA: Must be knowledgeable of and abide by HIPAA regulations regarding protected health information as defined by HIPAA and IRBH. Minimally accesses verbal, written, and /or electronic PHI, usually incidentally to an approved use and /or disclosure as pertains to consumer's financial, demographic, and/or clinical data.

Working Conditions: Works in general office environment and in residential facilities; may require long hours. Must have use of sensory skills to effectively communicate and interact with other employees and the public through use of the telephone and personal contact. Physical capability to effectively use and operate office related equipment, such as, but not limited to, computer, copier, multi-line phone and fax. Some risk involved in the event of aggressive/out-of-control consumers. Must possess a valid Alabama driver's license.

Physical Requirements: The Physical Requirements described herein are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform primary functions.

Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.

Full Time Benefits:

• Blue Cross Blue Shield Medical Insurance
• Prescription Drug Coverage
• Employees Retirement System of Alabama
• Paid Time Off
• Mileage Reimbursement
• Voluntary dental, vision, and life insurances

Indian Rivers is an Equal Opportunity Employer
This Employer participates in E-Verify