Meetings Technical Services Sr. Manager

Job Summary:

We are seeking a tech-savvy, customer-focused Meetings Technical Services Senior Manager to join our Engineering & IT team. In this role, you will be the go-to expert for planning and executing the hybrid components and technical support for conferences and meetings. You’ll leverage your expertise in IT and audio-visual production to coordinate with internal teams and external vendors. You will be responsible for ensuring that our collaboration tools, venues, technicians, and conference rooms, meet business needs and support a seamless global hybrid work environment.

Key Responsibilities & Duties:

●Lead the planning and execution of the hybrid component of meetings and conferences.

●Manage meeting technology projects from concept through completion.

●Stay up to date on emerging meeting technologies and best practices.

●Recommend and lead technical implementations for continuous service improvement.

●Ensure reliable performance and life cycle management of hardware and AV systems that are part of the ICANN Meetings shipment, hybrid meeting kits, and global conference rooms.

●Coordinate with contractors and vendors, including training and oversight.

●Act as lead Meeting Technical Services (MTS) technician for assigned events and meetings.

●Work within rigid deadlines to produce and support ICANN meetings.

●Make correct decisions in the high-pressure situations presented by live broadcast events.

●Provide administration and tech support for MTS managed platforms.

●Manage the design and implementation of ICANN office conference room technology.

●Research, identify and implement appropriate Project Management Methodologies, Policies and Procedures.

●Implement redundancy plans for team resources and event platforms managed by MTS.

●Direct the preparation of business cases which clearly identify Project Scope, Objectives, Costs and Benefits.

●Monitor execution of projects managed by MTS.

●Manage the Development, Monitoring and Evaluation of Appropriate Project Metrics, Milestones, and Expectations.

●Ensure adherence to Project Timelines, Budgets, Methods, Guidelines and Compliance with Applicable Laws and Regulations.

●Consistently communicate with Program Managers and other Stakeholders to monitor Project progress.

●Direct timely communications of Project Management Policies and Procedures, as necessary.

●Participate in the Development of Company Strategic Business Plans.

●Identify and establish improvements to Project Processes and Efficiencies.

●Develop and cultivate strong Business Relationships with End-Users and other Project Stakeholders.

●Oversee Project assignments and scheduling.

●Delegate tasks and responsibilities to the appropriate personnel.

●Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs): (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

●Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, partners, vendors and the public are required

●Must be a team-oriented person

●Must work independently and be a self-starter. Proven results leading and overseeing customer and / or partner success stories in the following domains: front and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.

●A strong understanding of outsourcing environment, computer systems management, business principles, systems improvement, and project management

●Excellent analytical skills

●Excellent presentation, verbal communication, and written English skills; English as a first language or native speaker-level English skills

●Demonstrated expertise in a diverse variety of IT process improvement concepts, practices, and procedures

●Must be flexible to travel at short notice.

●Must be able to travel up to 40% of working time.

●Must be able to adapt to working internationally, including the challenges presented by varying time zones, environments, business culture, and other circumstances.

Education and Experience Requirements:

●Bachelor's Degree required, Study in Computer Science, EE, Audio-Visual Production, or a related field desired

●Minimum ten (10) years of experience with a Bachelor’s Degree, or Minimum eight (8) years of experience with a Master's Degree, in Computer Science Audio-Visual production.

●Experience working with video conferencing and AVoIP required.

●Working understanding of network fundamentals.

●Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors

●Experience managing cross-functional and/or matrix teams

●Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems

●Experience identifying operational issues and recommending and implementing strategies to resolve problems

●Experience interacting at the executive level

●Experience with demand management

●Experience aligning resource capacity with work

●Experience challenging and pushing back on key stakeholders when work does not align with priorities

●Experience partnering with business leaders to understand upcoming demands

●Experience managing live events globally, in diverse environments and circumstances.

Language

●Fluency, both written and spoken, in English is required

●ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English

Working Conditions & Physical Requirements:

●International travel may be required to support ICANN related meetings as requested for lengths of 14-16 days for each trip, approximately three times per year, likely on different continents.

●Willingness and ability to travel domestically and internationally 30% of the time, or as needed

●Ability to travel without restrictions globally, frequently with limited notice is required

●Comfort level with an international work environment that requires availability at times outside normal business hours

●Work is sometimes performed in a normal office environment with limited privacy and some exposure to background noise

●Work is often performed in spaces which do not offer privacy or protection from background noise, both indoor and outdoor.

●While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

●The employee may occasionally lift and/or move up to 50 pounds