Laboratory Support Analyst (MDL)

Laboratory Support Analyst (MDL)

California's Microbial Diseases Laboratory is responsible for diagnostics, education, and applied research programs for identification, surveillance, control, and prevention of bacterial, mycobacterial, fungal, and parasitic diseases originating in humans.

The Laboratory Support Analyst will support cross-cutting laboratory activities within the Microbial Diseases Laboratory, including managing and tracking ELC supply orders, triaging internal specimen transfers between laboratories and requesting specimens from laboratories for public health testing, cross-training on LIMS accessioning and queries, providing outreach and liaison support to submitters / local laboratory partners, and gathering and compiling data for grant-related reports.

Applicant must submit resume, cover letter, and three (3) professional references with the application.

The salary range is $23.00 $30.57 per hour depending on experience and qualifications.

Essential functions include :

• Providing support to assist with laboratory inquiries and timely triage of inquiries to appropriate contacts, including monitoring the general group email and phone inquiries.
• Assisting with triage of send-out laboratory reports, especially from the Centers for Disease Control or other send-out partners.
• Facilitating communication and reporting of laboratory information to internal and external epidemiologists / communicable disease investigators.
• Communicating with laboratory submitters to gather or clarify submission information to facilitate appropriate and timely testing.
• Assisting with customer support and education and outreach efforts.
• Assisting with user management and monitoring of the Electronic Test Ordering and Reporting (ETOR) system, as requested.
• Providing submission instructions to submitters and facilitating internal transfer of specimens for appropriate testing.
• Effectively communicating with internal and external partners to gather or share information.
• Assisting with updating forms and documents, as assigned.
• Providing support for managing users and document uploads into document management systems.
• Assisting with procurement and placing orders for cross-cutting items.
• Compiling information needed for grant deliverables or quality performance metrics.
• Performing other related duties as assigned.

Job qualifications include :

Education / experience :

Other skills, knowledge, and abilities :

Physical demands :

Work environment :

General office and laboratory setting, indoors, temperature controlled.

EEOC statement :

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.