Clinic Phone Operator

Job Description

Job Description

Salinas Valley Health Clinics

SUMMARY

The Phone Operator must be able to perform the duties described within as well as to meet the company’s qualifications and provide excellent customer service. The person in the position of Phone Operator will assist patients by answering a multi-line phone system with accuracy and efficiency and log all phone calls in EMR. All duties and responsibilities of the job description for Medical Receptionist also apply to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but not limited to the following :

• Answer incoming calls, provide coverage to all phone queues, minimum 7 hours / day log in time expectation.
• Meet call center daily goals objectives
• Adheres to all phone system related policies
• Follow all phone system related company policies, in real time.
• Ensure EMR tasks are completed according to timeliness requirements
• Adhere to patient-centered medical home policies and procedures in conjunction with NCQA guidelines
• Miscellaneous tasks assigned by management
• Other duties as assigned

EDUCATION and / or EXPERIENCE

PREFERRED

Bilingual in Spanish.

SUPERVISORY RESPONSIBILITIES

KNOWLEDGE

The jobholder must demonstrate current competencies applicable to the job position.

SKILLS :

CONDITIONS OF EMPLOYMENT

Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

Proof of identity and legal authority to work in the U.S. is a condition of employment. Cypress Healthcare Partners / Salinas Valley Health Clinics will not sponsor applicants for work visas.