Care Connector

A company is looking for a Care Connector.

Key Responsibilities

Support daily operations of integrated care management and utilization management programs

Process calls from members, providers, and other internal and external areas in a contact center environment

Provide educational materials and implement strategies to enhance healthcare adherence and reduce barriers to care

Required Qualifications, Training, and Education

High School Diploma or equivalent required

Minimum of two (2) years of work experience in a healthcare environment required

Minimum of one (1) year of telephonic customer service experience required, preferably within a healthcare setting

Strongly prefer Medical Assistant, Home Health Aide, Nursing Assistant, or similar healthcare para-professional training or certification

Managed care experience preferred