Account Manager

Account Manager

Ready to drive client success through strategic health marketing and communications? We're seeking a health marketing professional who can manage client relationships for Hospital and Health System customers by developing strategic engagement and health communications campaigns that drive measurable results. As our Account Manager, you'll leverage your expertise in health education and healthcare marketing to serve as the primary relationship owner, partnering with clients on audience targeting, messaging strategy, and multi-channel campaign execution that improves patient engagement and ROI.

What makes this role different :

Primary relationship owner : Serve as accountable leader for ongoing health of assigned accounts and successful onboarding of new clients

Strategic partnership : Partner with Hospital or Health Systems customers on marketing strategy including audience targeting, messaging, and ROI optimization

Campaign management : Oversee year-round client campaign plans while ensuring timely, successful delivery of all campaign components

Cross-functional coordination : Simplify customer touchpoints while overseeing cross-functional initiatives and serving as primary point of contact

What you'll actually do :

Manage client relationships : Lead day-to-day relationship management for group of existing clients while successfully onboarding and managing new clients with comprehensive understanding of expectations and goals.

Drive strategic partnerships : Partner with Hospital or Health Systems customers on marketing strategy including audience targeting, messaging, and ROI while proactively monitoring campaign performance.

Oversee campaign execution : Manage year-round client campaign plans while coordinating with campaign management, service delivery, product, and marketing teams to ensure timely delivery of all components.

Lead regular engagement : Conduct bi-weekly / monthly meetings with clients and internal teams while utilizing knowledge of multi-channel campaigns to advise on opportunities and inform strategy.

Ensure product adoption : Become product super-user and serve as subject matter expert for available tools while training clients on tool utilization and monitoring engagement results.

Track performance metrics : Maintain annual client calendar and account plan while tracking and reporting on ROI, customer NPS, and SLAs for leadership visibility.

Serve as customer advocate : Partner with internal departments to develop, implement, and drive strategies that meet requirements and enhance offerings while troubleshooting and resolving issues.

Manage internal tools : Maintain client management tools including Gainsight, Salesforce, Confluence, and Jira while documenting and acting on client feedback appropriately.

What you bring to our mission :

The account management foundation :

• Bachelor's degree or equivalent in related discipline
• 3+ years direct account management work with primary accountability for overall account relationships
• Background in healthcare (Health Plan or Hospital System), Insurance, or Financial Services, working in Compliance, Risk, or Governance

The campaign expertise :

The technical competencies :

The professional qualities :

Why you'll love it here :

We believe in total rewards that actually matternot just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first :

Financial security that makes sense :

Growth without limits :

A culture that energizes :

The practical stuff :

Ready to create a healthier world? We're ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $70,000 - $80,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus / variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders : employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of hiring scams : Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.