Sales Associate and Stihl Repair Technician

Notice to Applicant about this Employer : You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and / or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Salk's Hardware and Marine is a family owned and operated multi-store Ace Hardware branch. We have been in business for over 100 years and are an integral part of our communities in Rhode Island. We pride ourselves on providing the best customer experience and product knowledge and advice. We are looking for enthusiastic team members who are looking to learn and grow with us.

General Summary

The Sales Associate and Stihl Repair Technician is responsible for ensuring superior customer service and ensure consistent inventory stock levels within all departments with a main focus on the outdoor power-tool department. On a as needed basis he / she is required to service and repair all Stihl products following vendor warranty and guidelines with factory parts in a timely fashion.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Clearly communicate service / repair work to customer with reasonable timeline of completion
• Execute the Stihl repair process including online warranty processing, claim filing and repair work

Store Operations

Education / Training

High School or GED equivalent required; degree preferred. Small engine, mechanic or equivalent training.

Experience

Physical Demands

Standing, walking, lifting (up to 50lbs) and climbing.

Company Introduction

Salk's Hardware & Marine is your local Ace Hardware. We are a family owned company founded in 1900 now with 5 locations. Salk's is run by Jeffrey Salk, along with his sons Benjamin and Adam. We are proudly part of Ace Hardware which allows us to remain a neighborhood business focused on convience and customer service.

Working at Salk's Ace Hardware means you are part of a family business and not just a number. With 5 locations we are able to provide excellerated growth opportunity for those looking to quickly advance their carrers.