Term Limited - Evaluation and Process Improvement Advisor

Salary : $56.57 - $84.88 Hourly

Location : Seattle, WA

Job Type : Civil Service Exempt, Term Limited, Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 2025-01426

Department : Human Services Department

Division : Aging and Disabilities Services

Opening Date : 11 / 18 / 2025

Closing Date : Continuous

Position Description

Aging and Disability Services (ADS) is dedicated to helping older adults and adults with disabilities live with independence, dignity, and connection in their communities. ADS partners with local, state, and federal programs to fund and coordinate a range of services, including case management, in-home care, caregiver support, and community living connections. Through its Care Coordination Program, ADS ensures that clients receive the right level of support to remain safely in their homes and communities.

The Evaluation and Process Improvement Specialist supports this mission by strengthening the effectiveness, efficiency, and equity of the Care Coordination program. Reporting to the Care Coordination Program Director, the Specialist designs and implements systems for evaluating outcomes, measuring performance, and improving service delivery. Working collaboratively with ADS teams, subcontracted providers, and external partners, the Specialist translates data and evaluation findings into actionable strategies that enhance client outcomes, streamline processes, and advance continuous quality improvement across programs. Prior experience with Washington State's Home and Community Services (HCS) and related eligibility systems will be critical to the success of this position.

This is a Term Limited role anticipated to last two years.

This opportunity is open until filled with the first review of resumes on December 2nd.

Job Responsibilities

• Develop and implement evaluation frameworks to measure program outcomes, client experience, and operational performance in alignment with ADS, state, and federal requirements.
• Collect, analyze, and interpret quantitative and qualitative data to assess the effectiveness and equity of Care Coordination services.
• Identify system gaps, inefficiencies, and process bottlenecks within case management, referral, and service delivery workflows, recommending actionable solutions for improvement.
• Lead and facilitate Continuous Quality Improvement (CQI) initiatives using methodologies such as Lean, Six Sigma, or Plan-Do-Study-Act (PDSA) to enhance program effectiveness and client outcomes.
• Design and maintain performance dashboards and data visualizations to track progress toward departmental goals and communicate findings to leadership and stakeholders.
• Prepare reports, summaries, and presentations for internal leadership, subcontracted agencies, and community partners to support evidence-based decision-making.
• Collaborate with cross-functional teams and providers to co-design process improvements that enhance efficiency, reduce disparities, and promote person-centered care.
• Monitor fidelity to best practices in care coordination and assess variations in service delivery across agencies to ensure consistency and quality.
• Provide training and technical assistance to staff and subcontractors on evaluation tools, performance metrics, and CQI processes.
• Support ADS's equity and inclusion goals by applying equity-centered evaluation approaches and ensuring data analysis reflects diverse client needs and experiences.

Qualifications

Minimum Qualifications :

OR : An equivalent combination of education and experience that demonstrates the ability to perform the position duties.

Desired Qualifications :

Additional Information

Additional Requirements :

Your application will not be reviewed if these items are missing or incomplete.

The full salary range for this opportunity is $54.60 - $81.93 hourly.

Hiring Process

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered :

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, which may include a detailed background check, pre-placement physical exam, and / or full driver's abstract, dependent upon position.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at : https : / / www.seattle.gov / human-resources / benefits / employees-and covered family-members / most employees-plans.

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Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who may apply : This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at :

01

Briefly share your experience leading and facilitating process improvement initiatives.

02

Please share your working knowledge of equity-centered evaluation and trauma-informed approaches.

03

Briefly share your experience with gathering, evaluating and presenting data to managers and executives.

04

What experience do you have with programs focused on aging, disability, or community-based care services?

Required Question