Program Associate & VA Specialist

Duties and Responsibilities :

The Office of Financial Aid is accepting applications for a Program Associate and VA Specialist. The qualified candidate selected for this position will be responsible for the following :

• Coordinate and complete special or ongoing projects / tasks / responsibilities (e.g., coordinate processing of student and / or employee records / forms; prepare reports; process documents; track / monitor student records / forms; monitor payroll and purchase orders).
• Collect and post information into a computer or manual filing system; follow acceptable data review and correction procedures, maintain department personnel records and purchasing, travel and account records.
• Receive office visitors and / or telephone calls; answer routine questions; screen calls / callers; take messages and / or refer to appropriate personnel; pick-up, sort, and deliver mail.
• Coordinate with the Veterans Affairs Manager and serve as a secondary School Certifying Official.
• Provide students advice regarding University policies and assists in handling front-counter confrontations.
• Assume responsibility for the delivery of program functions or portions of program activities.
• May provide administrative activities to assist programmatic support functions (e.g., payroll, VA student workers, FWSP student workers).
• Review and correct student data to ensure accuracy of applications. May have other assigned duties requiring special training and / or certification.
• Cross- trained on all F.A. processes

Knowledge, Skills, and Abilities :