SAP Concur- Senior Travel Engagement Manager, ENT

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At SAP we keep it simple : you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Job Overview : Under moderate supervision the Sr. Travel Engagement Advisor is responsible for the on-going success and partnership of travel direct customers within the assigned client base. This position will serve as the partner and advocate working closely with overall Customer Success team to ensure the highest levels of on-going adoption retention satisfaction and new feature adoption are realized. Key to success in this position is the development and maintenance of strong relationships both within SAP Concur customers and partners. This position is structured as a virtual model with a high-volume account base. Medium ravel may be required. This Sr. Travel Engagement role reports into Global Travel Engagement Customer Success.

Responsibilities :

• Develop and maintain strong relationships within assigned client segment to ensure maximum adoption satisfaction and retention levels and client development are met
• Identify and execute business strategy for assigned client segment
• Focus on CoV / MVV and bringing value to customers with strategic engagement
• Develop clients knowledge of features / functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify prioritize and resolve client issues / concerns; coordinate with appropriate internal cross functional departments to provide response and / or solutions
• Identify and implement improvements to processes documents tools reports etc. to benefit team and internal / external clients
• Track and update activities reporting in SF as required i.e. BRs Success Plans FA etc.
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities ensure the best interests of both clients and SAP Concur are being fairly and objectively represented
• Identify and execute business strategies that contribute to the success of the key metrics of the position retention renewals utilization / adoption contractual compliance and opportunities for expansion
• Work with assigned Account Teams to help manage travel success plans where applicable including managing territory assignments tracking activities and territory planning for customer base
• Develop and maintain strong relationships within assigned client account teams to ensure maximum adoption satisfaction and retention levels and client development are met
• Advocate for customer base for future product travel enhancements collaboration with staff team and travel product stakeholders
• Identify opportunities to help clients add Travel features to gain greater value from their Online booking solution

Qualifications

Education Experience & Training required :

Job Specific Specialized Knowledge & Skills :

Value Competencies :

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $121000-$261800(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements : SAP North America Benefits .

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Requisition ID : 442822 Work Area : Consulting and Professional Services Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Experience : years

Vacancy : 1