Customer Service Advocate

Customer Service Advocate (Bilingual Spanish/English) - Full-Time (Onsite)

Prov Inc | Sandy, UT 84070 | $16-$19/hour Schedule: Mon-Fri | 8:30 AM - 5:00 PM MT

Join Prov Inc in Sandy, Utah as a Customer Service Advocate and be part of a supportive team where your empathy, communication skills, and problem-solving abilities make a real impact every day. This is a fully in-person role focused on delivering 5-star customer service through inbound calls and accurate documentation.

What You'll Do

• Take inbound calls and deliver 5-star service
• Answer inbound calls and assist customers with questions and concerns
• Provide clear solutions and support test scheduling
• Document all interactions in a call center database/CRM
• Collaborate with team members and troubleshoot minor tech issues

What You Need

• Bilingual Spanish/English (required)
• High School Diploma or equivalent
• Customer service or call center experience (preferred)
• Strong verbal/written communication skills
• Comfortable with computers, webcams, and minor troubleshooting
• Typing speed 30+ WPM
• Reliable, detail-oriented, adaptable, eager to learn

Pay & Benefits

• $16-$19/hour
• 401(k) with employer match
• Medical, Dental & Life Insurance (+ supplemental options)
• Paid holidays + PTO
• Paid training & ongoing support
• Snack/Drink Room