Office Administrator / Customer Service Coordinator

Benefits:

• 401(k)
• Opportunity for advancement
• Training & development

Voda Cleaning & Restoration Chicago West
In-Person | West Chicago, IL
Full-Time


About Voda Cleaning & Restoration

Voda Cleaning & Restoration is a fast-growing national brand with over 130 locations nationwide, and we are proud to be bringing Voda to Illinois for the first time. Our Chicago West location is focused on delivering a new level of clean, exceptional customer service, and doing the job the right way every time.

As we grow, were looking for a reliable, organized, and customer-focused professional to help support our daily operations and be a key part of building our local business from the ground up.

About the Role

This role is the administrative backbone of our operation. Youll be the first point of contact for many customers, helping manage leads, scheduling, communication, and internal coordination. This is an in-person position based out of our West Chicago office and offers strong growth potential as the business scales.

If you enjoy helping people, staying organized, and being part of a fast-paced, service-driven environment, this could be a great fit.

Key Responsibilities

• Respond to incoming leads (calls, emails, online inquiries)
  
  
• Schedule jobs and coordinate calendars for technicians
  
  
• Deliver high-level customer service before, during, and after jobs
  
  
• Assist with sales follow-up and customer communication
  
  
• Support vendor and referral partner relationships
  
  
• Help with social media posting and basic local marketing efforts
  
  
• Maintain organized job records, notes, and documentation
  
  
• Provide general administrative support to ownership and operations
  
  

What Were Looking For

• Strong customer service and communication skills
  
  
• Comfortable speaking with customers and handling follow-ups
  
  
• Some sales, service, or administrative experience preferred
  
  
• Highly organized and detail-oriented
  
  
• Confident using computers, email, and scheduling software
  
  
• Reliable, professional, and able to work independently
  
  
• Positive attitude and willingness to grow with the company
  
  

Preferred (Not Required)

• Experience in home services, restoration, or scheduling/dispatch
  
  
• Familiarity with CRM systems or job scheduling tools
  
  
• Experience managing multiple priorities in a fast-paced environment
  
  
• Social media or marketing support experience
  
  

Compensation & Benefits

• $20$23/hour, based on experience
  
  
• Full-time, in-person role
  
  
• Performance-based bonus opportunities
  
  
• Clear growth path as the business expands
  
  
• Supportive, hands-on leadership
  
  
• Opportunity to help build a business from the ground up
  
  

Why Join Voda Chicago West?

This is a chance to get in early with a growing local business backed by a national brand. Youll have real responsibility, visibility, and the opportunity to grow into a larger role as the company expands.

Flexible work from home options available.