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Grocery General Merchandise Clerk
Grocery General Merchandise ClerkStater Bros. Markets • Chino Hills, CA, US
Grocery General Merchandise Clerk

Grocery General Merchandise Clerk

Stater Bros. Markets • Chino Hills, CA, US
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Grocery General Merchandise Clerk

The General Merchandise Clerk ("GMC") is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store.

This role consists of front-end responsibilities, including bagging customer purchases, retrieving shopping carts, and helping maintain a smooth and efficient checkout process. In addition, the position involves other responsibilities such as stocking shelves, organizing displays, fulfilling e-commerce shopping orders for customers, and assisting with floral and cut fruit preparation and presentation.

The GMC may be assigned to one (or more) of several departments / assignments within the store and responsibilities may shift based on the operational needs of the store. This job posting includes all duties that can be performed by a GMC.

Responsibilities include :

  • Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer's shopping experience (G.O.A.T)
  • Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
  • Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles
  • Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use

Grocery responsibilities include :

  • Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items
  • Following CAO bread procedures for working and writing bread orders
  • Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
  • Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
  • Ensure correct signage and pricing is visible and accurate, including routine price changes
  • Keep aisles and display areas clean, safe, and free of hazards

    • Ecommerce responsibilities include :

  • Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
  • Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays
  • Pack items properly to avoid damage during transport and label orders clearly for pickup
  • Communicate to store management regarding order progress or issues
  • Assist customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience

    • Produce responsibilities include :

  • Cut, prepare, package, label, and price fresh-cut produce items for sale to customer
  • Stock and rotate merchandise to maintain freshness and an attractive display
  • Monitor product temperatures and maintain proper storage conditions
  • Maintain logs and records of damaged and lost merchandise
  • Complete price changes and assist Produce Manager with monthly inventory counts

    • Floral responsibilities include :

  • Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
  • Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly
  • Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates
  • Support the Produce department by stocking and maintaining the salad wall and other GMC produce items

    • Other responsibilities include :

  • Operate all standard store equipmentsuch as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols
  • Work collaboratively with team members to ensure smooth department operations and excellent customer experience
  • All other related duties as required and assigned

    • Requirements / Qualifications include :

  • Must be at least 18 years of age
  • High school diploma is preferred but not required
  • A valid Food Handler / Health Card
  • Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
  • Friendly, helpful attitude with a focus on customer satisfaction and service at all time
  • Ability to work well within the team and follow direction with a good attitude
  • Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates
  • Basic math and reading skills for handling pricing, labels, equipment, and inventory
  • Good problem-solving abilities and attention to detail
  • Ability to stand for extended periods and lift moderate weights
  • Available to work a flexible schedule, including evenings, weekends, and holidays
  • Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement

    • Join our team and make a difference.

    Be a part of a team that makes a difference in the communities we serve.

  • We value and appreciate our teammates.
  • We treat others like we want to be treated.
  • We like to challenge the status quo and are actively embracing change.
  • We are a team that fosters open communication.
  • We have fun and celebrate our teammate's achievements and failures.

    • Nearest Major Market : Riverside. Nearest Secondary Market : Los Angeles.

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