Customer Service Representative Collections

Job Opportunity At Commerce Bank

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range : Hourly : $18.00 - $20.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The Collector contributes to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You'll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.

This is a very important position that can have a huge impact on the Bank's bottom line. You'll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you'll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we'd love to talk.

Essential Functions

• Collect on low-risk accounts to minimize the Bank's 30+ delinquency rate. Business need may dictate assignment to varying levels of collections.
• Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank.
• Negotiate repayment options by asking questions and offering applicable solutions.
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary.
• Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity.
• Perform other duties as assigned.

Work Schedule

Work Location

Moments that Matter! At Commerce Bank, we believe our team members are in tune with the needs of their respective role and professional enough to know when they should be in-person. This role is categorized as hybrid / flexible; meaning, a team member may work remotely from home except for those moments that matter and should live within a 3-hour radius of the Kansas City or St. Louis Commerce Bank locations.

Knowledge, Skills & Abilities Required

Education & Experience

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location : 811 Main St, Kansas City, Missouri 64105