Store Manager

For California-based roles : Annual pay ranges may fall between $33280 - $68640 . You may also be offered a bonus and other benefits.

EEO Statement :

Hat World Inc. Lids Holdings Inc. dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal state and local EEO laws. Hat World Inc. prohibits discrimination against employees and applicants for employment based on the individuals race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other protected characteristic or class protected by law. Hat World Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice toApplicants :

In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we collect include your name government issued identification number(s) email address mailing address other contact information emergency contact information employment history educational history criminal record and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future contract positions recordkeeping in relation to recruiting and hiring conducting criminal background checks as permitted by law conducting analytics and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply

Applicants who require accessibility assistance to submit an employment application please email us at . A member of our Talentteam will respond as soon as reasonably possible. This email address andis only for individuals seeking accommodation when applying for a career at Lids.

Req ID : 25438

Location : 6671 - The Shoppes at Carlsbad

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America selling fan and fashion-oriented headwear and apparel across the US Canada Mexico Europe and Australia. Operating out of Indianapolis IN our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams plus top brands like Nike New Era Adidas and Mitchell & Ness.

We currently operate 1200 locations domestically and 50 internationally including specialty concept stores for the NBA NHL Paris Saint-Germain and numerous MLB recent years Lids has built partnerships with iconic global brands including Marvel Playboy and the Harlem Globetrotters and gained ambassadors like Justin Jefferson Quavo and Josephine Skriver creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results creating a fun and inclusive environment for their team and delivering exceptional customer service by offering their expertise on Lids products and services.

Principle Duties and Responsibilities

People & Training Development

Manage the stores hiring strategy including planning needs recruitment strategy projected turnover and leaves of absence.

Assist the markets Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.

Engage team members by creating a fun and productive environment including helping them understand how their work supports company objectives and the success of the store and Lids overall.

Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code etc.)

Perform people-related actions to update team member information including approving time off requests approving shift swaps updating availability timecards qualifications and other employee records as needed.

Lead and monitor the stores ongoing training strategy including training for non-Keyholders process changes promotions or job changes and new programs or initiatives.

Address all employee concerns or issues including knowing when to partner with internal support (e.g. Help Desk HR DSM RD etc.) to take appropriate action.

Drive team engagement by ensuring team members are provided recognition and continuous check-ins including performance management and documentation when relevant to support and reinforce career and personal growth.

Collaborate across store channels and / or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs) sales target and deliver exceptional customer service.

Resolve customer feedback and address issues in the moment including customer escalations urgent requests and resolve to make it right for customers.

Manage and direct in-store team members to ensure optimal customer service that values customers time and supports overall store operations.

Ensure every customer is offered the opportunity to participate in Lids membership programs or special offers when live in-store through employee education.

Additional Principal Duties and Responsibilities

Operations

Manage teams compliance within the scheduling and payroll process to align with policies procedures budgets and applicable law.

Plan prepare and manage the schedule by considering team members qualifications availability and performance to maintain efficiency and effectiveness of operations.

Manage business disruptions and provide operational continuity (e.g. store closures employee absenteeism schedule / wages operating hours impact etc.)

Execute operations-focused company-level directives promotions and initiatives (e.g. from Lids HQ).

Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.

Maintain store technology and equipment MPOS Lids Custom etc. by conducting daily audits verifying continued functionality facilitating updates and maintenance as instructed or ordering repair as needed.

Maintain store facilities supplies and services by executing service requests assessing maintenance or repair needs placing repair work orders or replenishing store supplies.

Effectively manage cash including accurate opening and closing of the till using counterfeit protection practices and consistent bank drops.

Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

Drive overall store product strategy including supervision and oversite of receiving processing merchandising and exiting through purchase or transfer.

Strategically organize the backroom to maximize efficiency including arranging product / supplies to optimize space and productivity.

Ensure integrity of product held to vendor-specific regulations including custom embroidery limitations purchase amount limitations or special release dates.

Lead execution of weekly markdowns and markups as needed to ensure proper pricing.

Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.

Manage any transfers or ship-backs (e.g. process damages) according to company standards.

Execute optimal layout and visual merchandising (VM) or product presentation strategy including managing window activations hardware flips mannequin flips and seasonal or weekly merchandise changes.

Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery restock destock or minor VM changes.)

Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.

Established ability to produce sales results while minimizing loss.

Proven supervisory skills with capacity to deliver training material and assess retention.

Strong interpersonal and communication skills.

Ability to operate a computer as well as maneuver relative software programs.

Ability to lift up to 50 pounds.

Ability to climb a ladder and work with hands overhead.

Standing required for up to 100% of the work time.

Ability and willingness to travel overnight for training and / or business meetings.

Ability to work varying days and hours based on business needs and maintain an excellent attendance record.

Preferred Job Required Knowledge & Skills

Education

Reports To

District Sales Manager

For California-based roles : Annual pay ranges may fall between $33280 - $68640 . You may also be offered a bonus and other benefits.

EEO Statement :

Hat World Inc. Lids Holdings Inc. dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal state and local EEO laws. Hat World Inc. prohibits discrimination against employees and applicants for employment based on the individuals race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other protected characteristic or class protected by law. Hat World Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice toApplicants :

In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we collect include your name government issued identification number(s) email address mailing address other contact information emergency contact information employment history educational history criminal record and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future contract positions recordkeeping in relation to recruiting and hiring conducting criminal background checks as permitted by law conducting analytics and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply

Applicants who require accessibility assistance to submit an employment application please email us at . A member of our Talentteam will respond as soon as reasonably possible. This email address andis only for individuals seeking accommodation when applying for a career at Lids.

Req ID : 25438

Location : 6671 - The Shoppes at Carlsbad

Required Experience :

Manager

Key Skills

Cost Accounting,ASP.NET,ABAP,Field Sales,Jni,Inventory

Employment Type : Full Time

Experience : years

Vacancy : 1