Help Desk San Francisco

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

And our client is seeking a Help Desk Analyst to join their Service Desk team in San Francisco, CA!

The role will provide first and second level support for our client's global and US offices.

Responsibilities include :

• Assist in Move, Add and Changes
• Build, deploy and maintain end-user devices
• Track, prioritize, document and resolve end-user incident tickets
• Develop and document process and procedural enhancements
• Manage, maintain, and audit hardware and software inventory
• Maintain a high level of responsiveness, communication, and professionalism
• Evaluate and solve advanced technical issues
• Provide technical guidance and training to end-users
• Maintain and support a O365, VDI and mobile environment

Knowledge of the following is required :

Knowledge of the following is a PLUS :

Qualifications :

#LI-EG1

#LI-Onsite

Location : San Francisco, CA

Seniority Level : Associate Level

Employment Type : Full Time

Job Function : Information Technology

Salary : $30 / HR - $40 / HR