Payment Processor

Summary :

The Processor, Payment is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

Essential Job Duties and Responsibilities include :

Posts customer payments and payoffs accurately and timely, either manually or electronically, to the servicing system of record. Perform reconciliation of all posted items.

Disperses checks and performs reconciliation of disbursements.

Contacts attorney, title agents and borrowers for short payoffs.

Sets up and maintains ACH accounts.

Works on pending and exception items. Maintains and processes daily exception reports identified to minimize company risk.

Maintains reversal of posting transactions , NSF and reversals.

Scans mortgage payments into the servicing system and depository bank.

Opens and processes mail. Receives, tracks and documents incoming Cash Management items.

Maintain regular and punctual attendance. Comply with all company policies and procedures.

Data analysis and reconciliation of data pertaining to payment applications.

Root cause analysis to minimize risk to company.

Individual decision-making ability with documented fact-based decision within authority level.

Research and remediation ability based on minimal data for research.

Ability to adjust and learn quickly.

Performs other related duties as assigned

Education and / or Experience :

High School Graduate / GED

Vocational / Technical School Certificate or Associate or Bachelor's Degree preferred

0-1 years related work experience

2-4 years related work experience preferred

Licensure, Certification, Requirements :

None

Specialized Skills & Knowledge Requirements :

Sagent, LoanServ experience, a plus

Accounting / mathematical skills including the ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's preferred

Data entry experience; quick and accurate

Intermediate Excel knowledge and ability to manipulate data

Banking software experience; depositing, posting, balancing checks

People Management Level :

This position is an individual contributor.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity :

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act :

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities :

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.