National Service Program Support Director

National Service Program Support Director

The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough president. The Adams' administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City's economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. NYC Service is a division of the Mayor's Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. To learn more about NYC Service, visit nyc.gov / service.

The Problems You'll Solve

National Service Program Team Management

• Manage a team of 3-5 full-time staff National Service Program Coordinators which includes overall task / work plate management, weekly check-ins, mentorship and coaching.
• Develop professional development training for the 3-5 Program Coordinators based on needs and program changes.
• Develop and / or revise member and host site management policies including but not limited to member performance evaluations, performance improvement plans, and host site evaluations.
• Support the Program Coordinators with member and host site challenges including, but not limited to, performing mediation, attending host site meetings, and providing coaching to Coordinators.
• Provide support to host site supervisors including leading best practice learning sessions.
• Oversee the development and revision of program handbooks.
• Lead elements on member and supervisor trainings including on program policies and procedures during orientation.
• Oversee member and host site resources including the online portal (which includes all member and supervisor training information) and resource library.
• Oversee the creation and implementation of member committee(s) and ensure that the committee(s) is on track to meet its planning and member development goals.
• Implement office hour framework for all programs with Program Coordinators to ensure program connections and support outside of trainings.
• Oversee the planning on special events and service days such as 9 / 11 Day of Service, MLK Day of Service, AmeriCorps Week.

National Service Program Support

Advance NYC Service Mission, Values, and Goals

About You

Qualifications

A Baccalaureate degree from an accredited college or university and three years satisfactory full-time experience related to the projects and policies to be studied in the particular position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.