Overnight Front Desk Agent

This Posting is for Residence Inn- Marriott Clackamas by the Clackamas town center.

As Night Auditor you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation / posting of all revenues from the previous day. You are also accountable for check-in check-out kiosk operations market sales and all other guest interactions. If you are friendly personable and like to work independently this may be just the job for you!

This position alternates 3 days and 4 days of Night audit for a total of 70 hours every two weeks. An additional shift can be picked up for an evening shift at the front desk if looking for more hours. We are looking for someone that can work FRI / SAT / SUN / MON then the next week SAT / SUN / MON. The shifts are 10 hour shifts from 10pm - 8am which means one week you would get 3 days off the next 4 days off.

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel verifying reservation personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests needs and respond timely efficiently appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and / or accommodations whether handling on own or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows registration cards reservation cards and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels restocking when necessary.
• Handle confidential information including guest records with a high degree of integrity.

QUALIFICATIONS

BENEFITS

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1