Dispute Representative

A company is looking for a Dispute Representative - BankCard to perform dispute-related functions for various card types.

Key Responsibilities

Perform functions related to consumer debit, prepaid, and credit cards, including retrieving documentation and managing accounts

Conduct dispute resolution in accordance with regulatory guidelines and report activity to card associations

Manage incoming calls regarding disputes, account statuses, and assist with commercial card service requirements

Required Qualifications, Training, and Education

Associate's degree in Business Administration or related field, or equivalent experience

At least 1 year of customer service experience required

Preferred experience in banking and / or bankcard services

Basic knowledge of the banking industry and best practices

Proficiency in Microsoft Outlook, Word, and Excel