Senior Director, People Operations & Services

Description

About Catholic Charities

Catholic Charities of the Archdiocese of New York delivers essential services to tens of thousands of New Yorkers annually. Our mission depends on capable, stable, and engaged people. We are undertaking a multi-year People & Culture transformation to modernize HR systems, strengthen leadership accountability, and improve employee experience.

Summary : The Senior Director, People Operations & Services is a newly created operational leadership role responsible for building operational excellence in people services . Reporting to the Chief People & Culture Officer (CPCO), this role establishes the systems, service standards, and team capabilities that enable consistent, high-quality support for approximately 850 employees across Catholic Charities agencies, including Catholic Charities Community Services.

This is a hands-on leadership role for someone who has actually built and scaled HR operations, not just worked in them.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Key Responsibilities

1. Operational Leadership & Service Excellence

• Oversee daily HR service delivery across recruitment, onboarding, benefits, transactions, compliance, and employee relations
• Lead implementation of modernized HR Generalist model with clear service standards and documented processes
• Build operational infrastructure including workflows, SOPs, service level agreements, and lifecycle processes
• Partner with CPCO and IT / Finance to optimize HR systems and strengthen data integrity
• Serve as primary operational problem-solver for day-to-day HR issues

2. Team Leadership & Capability Building

3. Employee Relations, Compliance & Risk Management

4. Strategic Implementation & Change Management

5. Metrics, Reporting & Communication

Required Qualifications

Experience & Demonstrated Achievement

Leadership Competencies & Behavioral Qualities

Preferred Qualifications

Working conditions and physical demands required :

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

What Success Looks Like

First 90 Days

First Year

Compensation & Benefits

Salary range : $170,000–$185,000, commensurate with experience and demonstrated achievement. Comprehensive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities.

Catholic Charities is an equal opportunity employer committed to building a diverse, inclusive, and accessible workplace that honors the dignity of every person. We welcome applicants of all backgrounds and ensure fair consideration without regard to race, color, religion, creed, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.