Employment Benefits
- Medical, Dental, Vision & additional coverage
- Sick & Vacation leave
- Paid Parental Leave
- Paid State Holidays
- Infants at Work
- Retirement and deferred compensation programs
- Covered Parking
- Professional Development & Tuition Assistance
- Public Service Loan Forgiveness Public Service Loan Forgiveness
- Hybrid Work Schedule
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities :
Introduction
The System Software Analyst II is a technical position responsible for supporting and maintaining the stability, security, and reliability of KPERS information systems. This role requires hands-on expertise across a broad technical landscape and involves frequent interaction with KPERS staff, supervisors, division directors, external vendors, and staff from the Department of Administration.
What You’ll Do
Manage, configure, and support our network infrastructure — servers, switches, firewalls, SANs — applying industry best practices.Install, maintain, and optimize server-based applications and cloud services across multiple platforms.Deliver expert technical support to staff at all levels, resolving complex issues involving hardware, software, and network access.Lead efforts to enhance system and network security, analyze logs, and ensure compliance with stringent security standards.Maintain and test disaster recovery systems, keeping our data safe and available when it counts.Support virtualized environments (VMware, Hyper-V) and cloud services (Azure, AWS, Google Cloud), helping design hybrid and cloud-first solutions.Collaborate in shaping KPERS' IT roadmap, including a 3-Year IT Plan and Business Continuity Plan.Develop and document clear, effective IT policies, procedures, and technical resources.Contact KPERSRecruitment@kspers.gov for a full position description.
What We’re Looking For
Candidates with hands-on experience in software / database and hardware management — or a combination of relevant education and experience.Strong expertise in network protocols (TCP / IP), security tools (firewalls, IPS / IDS), and endpoint protection.Solid understanding of operating system internals, authentication systems, and security event management.Experience with virtualization technologies and cloud platforms, with a knack for troubleshooting and optimizing performance.Exceptional problem-solving skills and the ability to communicate technical concepts clearly to diverse audiences.A team player who thrives in collaborative environments and is dedicated to delivering top-notch customer service.Qualifications : Requirements :
Minimum of four (4) years of experience in software / database and hardware management. Or successful completion of 24 hours in computer science coursework or certification and three (3) years of experience in software / database and hardware management
Skills and Abilities
Knowledge of information security controls, monitoring tools, and policy frameworks.Understanding of operating system internals and related security configurations.Experience with authentication systems and security event management solutions.Strong understanding of TCP / IP networking, routing, and security protocols.Familiarity with endpoint protection tools and system hardening techniques.Hands-on experience with firewalls, IPS / IDS systems, and network monitoring tools.Working knowledge of virtualization technologies and platforms (e.g., VMware, Hyper-V).Understanding of virtual networking, resource allocation, and virtual machine lifecycle management.Experience with public and hybrid cloud environments, including platform services, storage, and security features.Ability to diagnose and resolve complex technical problems using methodical troubleshooting and research.Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.Demonstrated ability to work effectively in a team-oriented environment.Strong interpersonal skills and commitment to professional collaboration.Dedicated to delivering high-quality customer service and technical support.Commitment to excellent customer service.