Service Applications Engineer

SUMMARY :

The Service Applications Engineer is responsible for providing technical and non-technical assistance to customers and representatives for all post-sale inquires as well as calibration services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Handle post-sale incoming calls of a technical nature from the customer and representative, including but not limited to parts inquiries, calibration service quotation requests, troubleshooting inquiries, start-up assistance, service status and service expedites.
• The position requires the regular exercise of discretion and judgment in assessing flow meter installations and troubleshooting. This task draws on years of accumulated metrology knowledge, know-how and experience. The individual must be able to assimilate a various aspects of technical data, analyze and present a solution and recommendation to a diverse customer base and diverse metrology installations / situations.
• Generate calibration service quotations for the customer as well as any follow-u p
• Follow all troubleshooting calls to resolution and communicate recurring issues as required.
• Review incoming calibration service and parts orders for technical accuracy.
• Be familiar with all company products.
• Work with other departments as necessary to facilitate exceptional customer service.