Network Operations Manager - Provider Experience and Network Operations

Network Operations Manager

The Network Operations Manager supports BMCHS by coordinating and optimizing operational activities across the hospital and its network of community-based provider practices. Reporting to the Director of Network Operations, the role serves as a central liaison to improve referrals, care transitions, and access to specialty and inpatient services. Working under general supervision, the Manager leads initiatives that strengthen collaboration, data integration, and process improvement across BMCHS, Boston HealthNet, Population Health, and Epic teams to ensure efficient, coordinated, and high-quality patient care.

Location : Boston, MA

Essential Responsibilities / Duties :

• Serve as the primary operational contact for network provider offices related to referrals, patient access, and care transitions.
• Facilitate issue resolution between practices and hospital departments (e.g., scheduling, specialty access, registration, medical records, IT).
• Partner with providers, schedulers, and hospital departments to streamline referral workflows and scheduling processes.
• Identify and address barriers that delay patient access or disrupt continuity of care.
• Coordinate communication and training materials related to new processes, service lines, and access points.
• Collaborate with inpatient and outpatient teams to improve transitions of care between network practices and BMC.
• Support post-discharge follow-up workflows, direct admission processes, and specialty handoffs.
• Ensure practices have timely access to clinical documentation and test results.
• Partner with IT and Epic teams to provide technical assistance and optimize referring provider access to the EHR through EpicCare Link or similar platforms.
• Support onboarding, troubleshooting, and training for network users.
• Collect and relay user feedback to inform EHR updates and interoperability enhancements.
• Distribute updates to provider offices regarding hospital processes, system changes, and network initiatives.
• Support two-way communication between BMC departments and network providers to ensure awareness of workflows, policies, and resources.
• Track and report key metrics related to referrals, care transitions, and provider access issues.
• Identify trends and areas for improvement and partner with operational and IT teams to implement solutions.
• Lead or support implementation of operational initiatives related to EHR transitions, referral redesign, or other network improvement projects.
• Coordinate timelines, communication, and stakeholder engagement to ensure successful outcomes.
• Facilitate process reviews and feedback loops to improve coordination between BMC and network practices.
• Partner with operational leaders to test and refine workflows, ensuring alignment with patient-centered and efficient care delivery.
• Perform other related duties as needed to support effective coordination and collaboration across the provider network.
• Contribute to business development and operational initiatives that expand network participation and improve financial performance.

Job Requirements :

Knowledge, Skills & Abilities (KSAs) :

Compensation Range : $61,500.00- $89,500.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications as they directly relate to position requirements; as well as business / organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Note : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer / Disabled / Veterans

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