Service Advisor

Exempt/Non Exempt:

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technicalexpertise. With 34 stores and counting, we are the largestchainsof AAA club-owned repair facilities in the USA. In our clean and convenientlylocatedfacilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You arelikely someonewho is organized, a skilledcommunicatorand enjoys interacting with customers.Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

Weare membersserving members. We are committed. We aspire to create a workplace that helps others,membersand team members alike. This is What Makes Us . . . Us. Come join our team!

A day-in-the-life of a Service Advisor:

Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule,confirmandprepare forappointments with customers toexpeditetheir service experience. In addition, they enter repair orders intoservicedatabase system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.

In this role, Service Advisors will alsohave the opportunity to:

• Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix

• Utilize the consultative selling process toassistcustomers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age,mileageand history

• Communicatefrequentlywith technicians to ensuretimelycompletion of work

• Gain superior product knowledge to effectivelyassistcustomers with service maintenance requirements and warranty information

• Process customer payments for services

• Collect deposit (minimum 50%) from customer on repairs that exceed $1,000

• Be an integral part ofmaintainingcustomer satisfaction scores

• Activelyidentifymember / customer needs across all business lines; introducing members to other departments.

• Advocate for membership,insuranceand travel departments

• Assistmanagement with inventory count andmaintainof efficient stock level, as needed

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

• This role is a salaried, non-exempt position(eligible for overtime pay).

• Competitive pay range starting at $45,000 annually (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility).

• In addition to an annual base salary, Service Advisors are also eligible for:

• Monthly incentive opportunity:gross-profitbased

• Annual incentive opportunity

• Certification bonus opportunity

• Excellent medical, dental, vision and prescription

• Free AAA membership

• Free uniforms and shoes

• Up to 3 weeks of vacation in your first year

• 11 paid holidays

• We offer profit sharing, and 401k with matching contributions.

• Automatic 4% 401K employer contribution

• Additional401K match of 50% up to 6% contribution

• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

• We are committed to work-life balance

• Closed Sundays

• Shorter workdays than competitors (we close at 6pm)

• Weekdays, hours are 7:30am-6pm

• Saturday, hours are 8am to 4pm

• Closed major holidays

We are looking for candidates who:

Required Qualifications:

• Have a High School diploma,GEDor Technical school certification

• Possesa valid driver's license

• 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

• Sales Acumen - uses knowledge to promote product/service value

• Communication - effectively conveys information;demonstratesuse of listening skills

• Taking Initiative - proactively seeks out ways to improve

• Collaborative Partner- works well with individuals and groups to achieve common goals

• Deliver Results - achieves excellence in all tasks and goals

• Customer Focus -anticipatesand meets needs of customer

• Ability to work effectively in a busy environment, interacting with people and dealing withdifficult situations

Preferred Qualifications:

• Bachelor's degree

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking and normal physical mobility, including reaching, grabbing,liftingand carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must haveowntoolsappropriate fortheir skill level for use in the center.

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are presentinall facilities.

• Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.

Interested in learning more? Apply Today!