Head of User Content Studio

Who we are | About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Communications team builds and protects Stripe's brand and influence across the world. Video and audio are increasingly important tools in shaping the world's understanding of Stripe and the fantastic companies using our infrastructure to grow—accelerating economies, creating industries, and reinventing business models in the process.

What you'll do

Millions of the world's most ambitious, innovative, and fastest-growing businesses are building on Stripe. You'll head up a new user storytelling studio, turning the best of these stories into gripping video and audio productions, from podcasts to YouTube series to vertical videos. You should be the kind of person who's paranoid about avoiding the malaise of corporate mediocrity, designing formats to capture attention in a competitive market. This will include iterating on existing successful formats, like Cheeky Pint, and developing totally new ones.

Responsibilities

Design and staff the user content studio. You'll set the strategy, build a team of 5+ video and podcast producers from inside and outside Stripe, report on progress to leadership, and iterate on the operating model based on metrics and feedback.

Build and manage a cost-effective production infrastructure, deploying the team, contractors, and agencies in creative ways to enable both the elevated cinematic documentary and the scrappy vertical video series.

Create and develop novel storytelling formats, triangulating between what's resonating with our audiences, Stripe's business strategy, and the team's own creative talents.

Anchor the team's taste, ensuring everything we produce is substantive, original, and additive to the most insightful discussions already taking place on the topic.

Build a personal network of Stripe users, influencers, and other high-taste nodes which can act as a fast, feedback loop on our user content efforts.

Obsessively measure the effectiveness of user content efforts (qualitatively as well as quantitatively), seeking feedback at every turn, and iterating quickly, including scaling budgets up and down in response to impact.

Partner with marketing to advise and consult on other user content projects across Stripe.

Who you are

We're looking for an experienced and creative leader who is both a creative visionary and a strategic operator, passionate about both the stories you tell and finding creative formats to tell them. You have strong opinions about great internet storytelling.

Minimum requirements

8+ years experience as a leader running a team of creatives and video producers.

A seasoned talent-spotter, capable of identifying raw creative ability in unlikely places.

Experience owning and managing meaningful budgets while seeking value and efficiency.

Portfolio demonstrating range across formats, platforms, and audience types, and a track record of developing new, creative content formats.

Preferred qualifications

A strong and proven editorial point of view.

Restlessly iterative in your work, always looking to advance the frontier.

Experience working in a news organisation, or a production team in a company.

An exceptional communicator who can translate video metrics, creative concepts, and content strategies into language that resonates with non-production teams and leaders.

Direct experience commissioning and / or producing B2B content for platforms like YouTube and Instagram.

The ability to work cross-functionally, providing mentorship and guidance to partner teams.

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