Manager, Pathology Support

POSITION SUMMARY:

The Manager, Pathology Support is responsible for continuous improvement accountabilities within Oncology Commercial Operations. He/she works closely with the Director of Operations to ensure company, department, and team goals are met, by leading, training, or performing process improvements to improve operating efficiency. This position will be focused on coordinating projects, production/sample acquisition, continuous improvement, and operational efficiency.

PRIMARY RESPONSIBILITIES:

• Works with the Director of Operations and other stakeholders to maintain and support new and existing projects and launches

• Assess the needs of the team with a focus on production capacity, customer support, coordination of logistics, and problem solving.

• Serves as manager for laboratory professional staff (ASCP Certified PAs, CTs, HTs).

• Provide cross-functional program leadership to analyze, launch, and develop continuous improvement project to meet departmental goals by driving high level collaboration and coordination with various business functions.

• Apply advanced Lean principles (Value Stream Mapping, 5S, Standard Work Cellular Flow, Mistake Proofing, Total Productive Maintenance) to process improvements.

• Develop a detailed system to monitor and track progress of all projects to ensure all deliverables are met and on-time

• Establishes and manages escalation pathways for delayed or problematic programs in concert with Operations Managers, Directors, and internal stakeholders.

• Confers with management to resolve problems, roadblocks, and barriers to progress.

• Gathers and analyzes product and service-based performance metrics.

• Collects information from cross functional areas to provide regular project status updates to key stakeholders.

• Monitors project status, reports any problems, produce project status documents, and escalates when necessary.

• Assists Operations leadership in completing side projects assigned by the manager

• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion.

• Adheres to departmental Expectations

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Performs other duties as assigned

QUALIFICATIONS:

• BS/BA degree in biological or laboratory sciences; MA/MS degree preferred

• ASCP Certification as Pathologists' Assistant, Specialist in Cytotecnology or Histology

• A minimum of 10+ years of industry-related or lab operations experience preferred

• Project Management Professional (PMP) Certification preferred

• Apply advanced Lean Six Sigma principles (Value Stream Mapping, 5s, Standard Work Cellular Flow)

• Strong working knowledge of Microsoft Office, gSuite

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional multi-tasking, organizational, and communication skills

• Experienced with leading Black and Green Belt training and certification programs

• Excellence in attention to detail, problem solving, and organization skills

• Self-motivation, with the desire and capacity to work both independently and collaboratively

• Advanced Lean Six Sigma concepts and tools

• Experience with LIMS and SQL queries preferred