Product Support RepresentativeVirtualVocations • Alton, Texas, United States
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Product Support Representative
VirtualVocations • Alton, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Product Support Representative - Tier 1 (RCM / Billing / Healthcare / Clinical).
Key Responsibilities
Provide support and technical solutions to clients on EMR platforms
Develop knowledge in core domains such as Practice Management, Clinical, or Billing / Financial
Manage client cases effectively, ensuring timely follow-ups and documentation
Required Qualifications
Bachelor's degree or relevant experience
At least 2 years of software application support experience in a SaaS environment
High technical aptitude with a proven track record in client support and troubleshooting
Medical / Revenue Cycle Management experience preferred
Working knowledge of EMR / EHR medical software applications is a plus
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Support Representative • Alton, Texas, United States
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