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Receptionist/Dispatcher
Receptionist/DispatcherServpro • Allentown, PA, US
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Receptionist/Dispatcher

Receptionist/Dispatcher

Servpro • Allentown, PA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

ReceptionistDispatcher

We are seeking a reliable, professional ReceptionistDispatcher to be the first point of contact for our team. This role is the heartbeat of our daily operations and customer experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining a calm, friendly, and confident demeanor. This position requires the ability to reassure customers during stressful situations.

Key responsibilities include:

  • Answer and route incoming phone calls promptly and professionally
  • Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations
  • Gather initial loss information and create electronic job files accurately and in a timely manner
  • Dispatch technicians for water, fire, mold, and emergency service calls
  • Schedule estimators as needed for non-emergency service calls
  • Provide clear, confident direction to production staff and ensure schedules and priorities are followed
  • Communicate effectively with customers, insurance representatives, management, and field staff
  • Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary
  • Perform general administrative duties including data entry, filing, and document management
  • Maintain a clean, professional front office environment
  • Qualifications and skills include:

    • High school diploma or equivalent required
    • Previous experience in reception, dispatching, or administrative support required
    • Experience in restoration, construction, or insurance-related fields is a plus
    • Strong phone etiquette and customer service skills
    • Ability to remain calm under pressure while being assertive and decisive when required
    • Comfortable giving direction and maintaining boundaries with field staff
    • Strong organizational, time-management, and multitasking abilities
    • Proficiency in Microsoft Office and ability to learn job management software
    • Dependable, punctual, and professional
    • Work environment includes:

      Office-based role with frequent phone and computer use. Fast-paced environment with time-sensitive and emergency-related calls. Regular interaction with customers and production staff during urgent situations. After-hours on-call rotation.

      What we offer includes:

      • Competitive pay based on experience
      • Stable, full-time position
      • Supportive team environment
      • Training and growth opportunities within the company
      • Benefits package (if applicable medical, PTO, holidays, etc.)

      Compensation: $16.00 - $18.00 per hour

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Receptionist/Dispatcher • Allentown, PA, US

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