Customer Support Specialist - Tax

Job Description

Job Description

Salary : $31.00-$36.00

Who we are

Over600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owners mentality. We help businesses develop their Human Capital to get to the next level, stay compliant, andallocatetheir time,moneyand technology toward growth. Our HCM platform empowers more than100,000 clientsto build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asures HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This is an on-site position and can be based from any of Asure's hub office locations including Austin, TX; Santa Ana, CA; Burlington, VT; Cherry Hill, NJ; Rochester, NY; Tampa, FL; or Cherry Hill, NJ

How you will contribute

TheCustomer Tax Support Specialistprovides expert support to Asures reseller tax service clients. This role ensures clients receiveaccurate, compliant, andtimelyassistancewith all payroll taxrelated inquiries. The Specialist serves as the primary point of contact for assigned resellers, guiding them through Asures Payroll Tax Management (APTM) system and related processes.

This position is ideal for someone who enjoys problem-solving, building client relationships, and helping others navigate payroll tax complexities.Strong communication, organization, and technical skills are key to success in this role.

Client Relationship Management

• Serve as the single point of contact for assigned reseller clients.
• Build andmaintainstrong relationships to ensure client satisfaction and retention.
• Establish regular meetings with resellers to review open items, issue status, and account updates.
• Providetimely,accurateresponses to client inquiries and manage cases within defined service levels and KPIs.

Payroll Tax Support & Compliance

Training & Technical Support

Collaboration & Continuous Improvement

Qualifications

Compensation

The base range for this role is $31.00-$36.00 per hour depending upon level of experience.

This role offers a comprehensive benefit package.

Benefits

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time.

NO AGENCIES PLEASE

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asures mailing address, faxmachineor email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.