Client Success Manager

A company is looking for a Client Success Manager for the East Coast US.

Key Responsibilities

Manage assigned customer base to identify security gaps and expand service offerings

Act as a liaison between clients and internal departments to ensure timely completion of initiatives

Organize customer information across platforms and maintain project plans for client requirements

Required Qualifications

2+ years of client or customer success experience with upsell and renewal responsibilities

Experience in developing processes and managing projects in a technology-based service organization

Understanding of SIEM technology operations (e.g., Sentinel, Splunk, Elastic)

Proven ability to build trust through honesty and integrity

Aptitude for technology knowledge and previous experience with project management tools