Online Home Specialist -Full Time

Online Home Specialist (OHS)

Are you energized by high volume, high accountability real estate, love connecting with buyers, and thrive on turning online leads into kept appointments that convert to contracts? We're looking for an Online Home Specialist who lives at the intersection of speed, service, and repeatable process.

This role is the heartbeat of our De Young Properties sales operation. You will be the first point of contact for future De Young homeowners and the bridge between online interest and onsite success. If you love structure, follow through, and winning on the scoreboard, you will thrive here!

What You'll Love Doing:

• Respond to online and phone leads within minutes, every time, using a defined contact sequence
• Engage buyers via website chat, calls, email, text, and short personal video
• Qualify buyers and match them with the best fit community based on needs, timeline, financing, and urgency
• Set, confirm, and follow through on appointments with onsite agents, including reminders and outcome verification
• Nurture aged and unresponsive leads, with disciplined persistence and clean notes
• Own the CRM as our go to expert and trainer, with exceptional data hygiene and task discipline
• Support marketing, email campaigns, and reporting, as assigned and on schedule
• Use follow-up videos to create personal, memorable buyer experiences

You're a Great Fit If You:

• Have a California Real Estate Sales License (not a requirement)
• Love lead management, follow up, and staying organized, and you naturally run checklists and systems
• Are tech savvy with CRM systems, email, and marketing tools, and you enjoy being held to metrics
• Communicate clearly, confidently, and enthusiastically, while staying calm and consistent under pressure
• Thrive in a Monday to Friday, 8am to 5pm on call environment
• Enjoy being proactive, accountable, and highly collaborative, without needing constant supervision
• Prefer process over improvisation and consistency over chaos

How You Will Be Measured:

• Speed to first response and speed to live contact
• Appointments set, appointments kept, and kept appointment rate
• Appointment to contract contribution
• CRM accuracy, notes quality, and follow through consistency

Compensation:

Base hourly pay plus performance bonuses

Bonuses tied to kept appointments and appointments that convert to contract

Top performers can earn into the 75k range annually

Why This Role Rocks:

You're not just answering leads. You're creating momentum, building relationships, and directly impacting sales success. Your follow through is the difference between a missed opportunity and a signed contract. If you want to be at the center of a high performing real estate team where your process and persistence truly matter, this is your seat at the table.

Ready to be the voice that turns clicks into keys? Apply now.

Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.