Payments and Fraud Operations Specialist

What Will Be Your Daily Pursuit?

We're seeking a skilled Payments & Fraud Operations Specialist to join our IT team. This role bridges payments, operations, treasury, and accounting to ensure a secure, efficient, and end-to-end ticketing experience, particularly in managing physical pin pad terminals and combating chargebacks and fraud.

The Payments & IT Fraud Operations Specialist is responsible for managing daily payment operations, ensuring secure and efficient processing of transactions, and detecting, preventing, and responding to fraudulent activity across digital platforms. This role bridges payments operations with IT and fraud monitoring, collaborating closely with finance, IT security, compliance, and customer service teams to safeguard company funds and customer trust.

What Will You Do In This Job?

Payments Ecosystem Management - Oversee and optimize the entire payments lifecyclefrom authorization to settlementacross physical ticketing terminals and online platforms, including 3D Secure (3DS) integration.

Fraud Detection & Prevention - Monitor transactions for anomalies, implement fraud detection tools and strategies, coordinate fraud investigations, and reduce chargebacks through proactive measures (e.g., geolocation validation, tokenization, multi-factor authentication)

Physical Terminal Operations - Deploy, manage, troubleshoot, and maintain pin pad hardware across attractions. Ensure compliance with PCI DSS and other security protocols.

Cross-functional Collaboration - Work closely with operations, treasury, and accounting teams to align payment operations with financial reconciliation, reporting, and risk mitigation.

Policy & Strategy Development - Develop, document, and enforce fraud detection policies and ticketing validation procedures. Track and refine KPIs, escalating trends and reporting on fraud and chargeback metrics.

Training & Oversight - Provide guidance and training to attractions operations staff on ticket validation, fraud indicators, and incident response protocols.

What Skills And Experience Do You Need For This Job?

Minimum 35 years in payment operations, fraud prevention, or payments ecosystem roles. Familiarity with 3DS platforms, pin pad hardware, and payment networks is essential.

Direct experience with the Adyen payments platform or similar, including configuration, reporting, and fraud prevention tools, is strongly preferred.

Working knowledge of PCI DSS standards; certifications like CPISM are a plus.

Bachelor's degree in Finance, Business, Information Technology, Cybersecurity, or related field (or equivalent work experience).

Certifications in fraud prevention (e.g., CFE Certified Fraud Examiner, CAFP Certified AML and Fraud Professional) a plus.

What Will Your Work Environment Be Like?

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavk, Las Vegas, and Chicago.

At Pursuit, our office is more than just a place to work it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.