Service Desk Manager

A company is looking for a Manager, Service Desk to lead the planning and operations of their Service Desk team remotely.

Key Responsibilities

Lead and develop a high-performing Service Desk team to ensure quality customer service

Hire, train, and evaluate staff while addressing performance and personnel issues

Establish ITIL-aligned processes and drive operational consistency and service excellence

Required Qualifications, Training, and Education

Experience in managing IT service desk operations

Proven leadership skills in a technical environment

Knowledge of ITIL best practices

Ability to manage budgets and collaborate with IT and Information Security

Experience in developing and implementing service desk strategies