Collaboration Engineer- W2 only

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Collaboration Engineer

Job Description :

Job Title : Collaboration Engineer

Job Location : Sunnyvale, California

Work Schedule : Hybrid -3 days

Rate : $74, Based on experience

Description :

As a Collaboration Engineer, you will deliver technical support for a variety of collaboration platforms, ensuring users have a seamless experience and issues are resolved efficiently. You’ll play a central role in the collaboration team, working to enhance design, and implement both existing and new collaboration services. This involves troubleshooting technical problems, partnering with business and technical stakeholders to understand requirements, and helping to shape solutions that improve communication and productivity across the organization. You’ll also contribute to documentation, training, and the ongoing optimization of collaboration tools to support evolving business needs.

Role & Responsibilities :

• Advanced Technical Support & Troubleshooting :
• Deliver tier II-IV support for a suite of collaboration platforms (Unily, Zoom, Slack, LucidSuite, Box, SharePoint, Kaltura, Smartsheet). Diagnose, resolve, and escalate complex technical issues, ensuring minimal disruption to business operations. Monitor system health and proactively address potential problems.
• Customer Relationship & Stakeholder Engagement :
• Serve as a primary point of contact for internal customers, maintaining strong relationships and ensuring high satisfaction. Gather feedback from users to inform improvements and enhancements to collaboration services. Communicate technical information clearly to both technical and non-technical stakeholders.
• Collaboration & Teamwork :
• Work closely with cross-functional teams, including IT, business units, and external vendors, to deliver seamless collaboration experiences. Participate in regular team meetings, knowledge sharing sessions, and collaborative problem-solving.
• Training & Enablement :
• Develop and deliver training materials, workshops, and documentation to empower employees to use collaboration tools effectively. Provide onboarding support for new users and ongoing education for existing users.
• Technical Strategy & Solution Design :
• Contribute to the design and implementation of new collaboration solutions, aligning with business objectives and technical requirements. Evaluate emerging technologies and recommend adoption where appropriate.
• Operational Excellence & Documentation :
• Create, update, and maintain comprehensive documentation, including playbooks, SOPs, and best practices. Ensure all operational procedures are well-documented and accessible to relevant stakeholders.
• Incident & Change Management :
• Utilize ServiceNow or similar platforms to manage incidents, requests, and changes efficiently. Track and report on service metrics, SLAs, and resolution times.
• Continuous Improvement :
• Identify opportunities to optimize collaboration workflows and enhance user experience. Participate in projects aimed at improving service delivery and operational efficiency.
• Flexibility & Reliability :
• Demonstrate the ability to work independently, exercise sound judgment, and adapt to changing priorities. Provide support outside normal business hours as needed to ensure business continuity.

Qualifications

About Maxonic :

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Suji Chandran (

) for more details.