Help Desk CoordinatorVirtualVocations • Norfolk, Virginia, United States
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Help Desk Coordinator
VirtualVocations • Norfolk, Virginia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Help Desk Coordinator II.
Key Responsibilities
Address and resolve network, device, and equipment issues effectively
Assess and manage Tier I support tickets, escalating to Tier III as necessary
Conduct remote troubleshooting for network-related problems
Required Qualifications
High School Diploma or GED
Proficiency in network and wireless troubleshooting
More than 2 years of customer service experience
Over 1 year of technical support experience
Familiarity with Ruckus, Juniper, and Cambium Access Points
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Help Desk Coordinator • Norfolk, Virginia, United States
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