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Help DeskFrazer Jones • Great Neck, New York
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Help Desk

Help Desk

Frazer Jones • Great Neck, New York
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.permanent]
[job_card.job_description]

Title : Help Desk Engineer

Location : New York, NY

Employment Type : Full-Time, Permanent

Compensation : Negotiable

A growing Managed Service Provider (MSP) is seeking a skilled and customer-focused Help Desk Engineer to join its technical support team. This is a great opportunity for someone who enjoys troubleshooting, thrives in a fast-paced environment, and is passionate about delivering excellent service to small and mid-sized business clients.

What You’ll Do :

  • Provide technical support and troubleshooting for Windows and Mac OS systems and hardware.
  • Monitor network and server performance to ensure uptime and reliability.
  • Administer backup software and support data recovery efforts.
  • Manage and maintain Microsoft Active Directory, DNS, file servers, printer servers, RDS, and SQL environments.
  • Support email systems including Exchange and Office 365.
  • Troubleshoot and administer email, calendar, spam filters, and DNS settings.
  • Assist with virtual server environments (Hyper-V, VMware).
  • Conduct facility tours for potential members, highlighting key features, amenities, and program offerings.

What You Bring :

  • Strong communication skills-able to ask the right questions, listen actively, and explain technical concepts clearly.
  • A natural problem-solver with empathy and a customer-first mindset.
  • Experience with email systems, website administration, and DNS management.

    • Bonus Skills (Nice to Have) :

  • Familiarity with virtual desktop technologies (VMware, Citrix).
  • Experience with firewall and switch administration.
  • Basic programming knowledge.
  • VOIP and telephony support.
  • Exposure to tools like Atera and Datto Siris / NAS.

    • Education & Certifications :

  • Bachelor’s degree in a technical field or equivalent hands-on experience.
  • Microsoft and / or Apple certifications are a plus.

    • Benefits :

  • Certification training support
  • Medical coverage
  • Paid vacation
  • 401(k) plan

    • The SR Group (US), Inc. is acting as an Employment Agency in relation to this vacancy.

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