Talent.com
Patient Service Representative

Patient Service Representative

Family Care CenterMemphis, TN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

  • CARING & SUPPORTIVE CULTURE : We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
  • UNPARALLELED GROWTH OPPORTUNITIES : We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
  • BALANCED LIFESTYLE : Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
  • COLLABORATIVE TEAM : Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
  • IMPRESSIVE RETENTION RATES : Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
  • COMPREHENSIVE BENEFITS : We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Hourly compensation : $18.00 - $20.00, plus bonus potential up to $4,000 annually.

Position Overview : The Patient Service Representative greets all patients and manages patient intake. The Patient Service Representative is responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting staff as needed.

Essential Responsibilities :

  • Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care.
  • Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.
  • Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment.
  • Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.
  • Collects co-pays and other payments from patients. Reconciles cash / check payment receipts generated from the EHR with cash on hand at the end of each shift.
  • Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.
  • Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients.
  • Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts.
  • Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition.
  • Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed.
  • Supervisory or Managerial Responsibility :

  • None
  • Other Duties :

  • Other duties as assigned.
  • Minimum Qualifications :

  • High school diploma or equivalent required.
  • One year of customer service experience required.
  • One year of medical front desk receptionist experience or administrative experience preferred.
  • Location : Memphis Clinic - 8295 Tournament Dr, Memphis, TN 38125

    Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

    #LI-KF1

    serp_jobs.job_alerts.create_a_job

    Patient Service Representative • Memphis, TN, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Advance FinancialMillington, TN, US
    serp_jobs.job_card.full_time
    Advance Financial Overnight Customer Service Representative.Are you looking for better pay, better benefits, a career? And on top of that, a $500 sign-on bonus paid after 90 days of employment.Look...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Guest Services Representative

    Guest Services Representative

    Fusion HospitalityMemphis, Tennessee, United States, 38133
    serp_jobs.job_card.full_time
    The GSR is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Service Representative - Bartlett

    Customer Service Representative - Bartlett

    ATC FitnessBartlett, TN, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South.We pride ourselves on offering a welcoming, healthy, and positive environment for our members and team.Join a team tha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Care Team Representative

    Care Team Representative

    SedgwickMemphis, TN, US
    serp_jobs.job_card.full_time
    By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Clearance JobsMillington, TN, US
    serp_jobs.job_card.full_time
    Job Opportunity At American Systems.AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Informa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Representative, Patient Service Rep II •

    Representative, Patient Service Rep II •

    The Regional Medical Center of MemphisMemphis, Tennessee, United States, 38103
    serp_jobs.job_card.full_time
    Representative, Patient Service Rep II •.Representative, Patient Service II.This position provides clinical and clerical support for patients within the inpatient and outpatient medical clinics / prac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Patient Service Representative I •

    Patient Service Representative I •

    The Regional Medical Center of MemphisMemphis, Tennessee, United States, 38103
    serp_jobs.job_card.full_time
    Patient Service Representative I •.Representative, Patient Service Rep I.This position serves as the primary access point for patients within the inpatient and outpatient medical clinics / practices a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget GroupMemphis, TN, US
    serp_jobs.job_card.full_time +1
    Avis Budget Group Job Opportunity.Monthly Commission Opportunity Shift Premium May Apply.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Healthcare Customer Service Representative - Remote

    Bilingual Healthcare Customer Service Representative - Remote

    Teleperformance USAMemphis, TN, United States
    serp_jobs.job_card.full_time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    USA JobsCollierville, TN, US
    serp_jobs.job_card.full_time
    Customer Service Representative.We are looking for a dedicated Customer Service Representative to join our team in Collierville, Tennessee. This long-term contract position offers an excellent oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    RandstadMemphis, TN, US
    serp_jobs.job_card.full_time
    Customer Service Representative.The Customer Service Representative is responsible for both inbound and outbound call center support regarding the shipment scheduling, processing and refills for va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Member Services Representative

    Member Services Representative

    Planet FitnessGermantown, TN, US
    serp_jobs.job_card.full_time
    Member Services Representative.The Planet Fitness mission is to provide a unique environment where anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is bu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative - Work From Home (Bartlett, TN)

    Customer Service Representative - Work From Home (Bartlett, TN)

    CVS HealthArlington, TN, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Pharmacy Service Representative.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Service Representative

    Patient Service Representative

    Tenet HealthcareArlington, TN, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and concise, removing any unnecessary details or format...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Service Representative | Memphis, TN 10-7 or 11-8

    Client Service Representative | Memphis, TN 10-7 or 11-8

    Raymond James FinancialMemphis, TN, US
    serp_jobs.job_card.full_time
    Hybrid Work Environment : This position follows our hybrid-friendly schedule, so you get the best of both worlds flexibility and collaboration. In office days will be three per week averaging 12 day...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt CakesOlive Branch, MS, US
    serp_jobs.job_card.full_time
    From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech HealthcareMemphis, TN, US
    serp_jobs.job_card.full_time
    Customer Service Representative.We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.R...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Healthcare Customer Service Representative - Remote

    Healthcare Customer Service Representative - Remote

    Teleperformance USAMemphis, TN, United States
    serp_jobs.job_card.full_time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30