Optometry Technician

Location: On-site Store Location

Are you enthusiastic about providing exceptional service and making a difference in patients' lives? At Physicians Eyecare Group, we are looking for a dedicated Optometry Technician to serve as the crucial first point of contact in our store. You will play a vital role in ensuring a seamless transition from our Clinical services team to the retail team, delivering outstanding customer service and contributing to an exceptional patient experience.

About Us:

With over a decade of expertise in the optometry field, Physicians Eyecare Group operates independent practices within or near Stanton Optical retail stores.

Our leading support center enables us to provide top-notch eye care to our patients in a fast, friendly, and affordable manner. We are committed to delivering the best experience for our patients at every moment and touchpoint.

Compensation: Annual salary range of $35,000-$45,000, which includes a 2% commission on personal sales and a weekly bonus opportunity of $25.

Why Join Our Team?

• Enjoy a flexible and dynamic work environment that encourages innovation and creativity.
• Take advantage of excellent benefits, including medical, dental, and prescription drug coverage, as well as company-paid life and short-term disability coverage.
• Benefit from free eyeglasses and additional perks such as identity theft protection and pet insurance.
• Receive paid time off that increases with seniority and opportunities for professional development and promotions.
• Access an Employee Assistance Program (EAP) and enjoy competitive compensation with opportunities for commissions on sales.
• Work alongside a fantastic team!

Duties & Responsibilities:

Clinical Duties:

• Assist in all clinical services in conjunction with the PEG doctors, including Diagnostic Pre-Testing and Digital Refraction.
• Adhere to all training guidelines, clinical standards, and protocols set forth by the Physician Eyecare Group.
• Effectively communicate with supervising PEG physicians to provide optimal patient care.
• Enhance the patient experience by proactively seeking opportunities to assist.
• Ensure patient history and personal information is accurately recorded.
• Contribute to achieving clinical goals and metrics.

Operational Duties:

• Deliver an outstanding patient experience, collaborating with team members to meet store goals and clinical metrics.
• Welcome patients and customers, addressing their needs to ensure a memorable experience and promoting available products and services.
• Schedule and confirm appointments, assisting in the resolution of patient complaints as needed.
• Maintain patient confidentiality in accordance with HIPAA requirements and keep accurate patient records.
• Perform customer repairs, assemble lenses into frames, and ensure timely delivery of eyeglasses.

Qualifications:

• 1+ year of experience in delivering excellent customer service.
• Ability to multitask and adapt to changing business needs in a team environment.
• Strong communication skills with diverse groups of individuals.
• High School diploma or equivalent required.
• Flexible schedule as work hours align with business needs.
• Familiarity with Microsoft Suite 365 is a plus.
• Prior optical experience is a benefit.

Physicians Eyecare Group is an Equal Opportunity Employer, committed to a diverse workplace. All employment decisions are based on business needs and individual qualifications, without discrimination based on any protected characteristics.

If you require accommodations due to a disability to search for a job or apply, please contact us directly. This email is not for general inquiries or correspondence; we will respond only to accessibility-related requests.