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Client Service Manager
Client Service ManagerCovenant HR • Minneapolis–Saint Paul, Wisconsin, United States
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Client Service Manager

Client Service Manager

Covenant HR • Minneapolis–Saint Paul, Wisconsin, United States
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Company – Our client is a nationally recognized leader in the printing and visual communications industry, known for delivering high-quality, customized print and graphics solutions across retail, healthcare, and corporate sectors. They are a long-established, innovation-driven organization with a reputation for excellence in customer service and production quality.

Job Title – Client Service Manager

Location – Minneapolis–Saint Paul area, Wisconsin, United States (In-office)

Role Type – Direct Hire

Must Have Skills :

  • Prior client services or customer service experience
  • Prior specialty print experience
  • Ability to manage change
  • Strong leadership ability
  • In-office requirement

Responsibilities and Job Details :

  • Serve as the primary liaison between clients, sales, and production teams to ensure projects meet specifications, budgets, and deadlines.
  • Oversee and manage client relationships, maintaining high levels of satisfaction and identifying growth opportunities within existing accounts.
  • Lead, mentor, and develop the customer service team to deliver exceptional service.
  • Manage print projects from initiation through completion, ensuring on-time delivery and quality outcomes.
  • Coordinate production schedules and facilitate effective communication across departments.
  • Resolve client inquiries and issues promptly and professionally.
  • Drive operational excellence and process improvement within the customer service function.
  • Support strategic initiatives focused on client retention and account growth.
  • Ensure compliance with company policies, safety standards, and quality benchmarks.
  • Utilize Microsoft Office, Adobe Acrobat, and ePS / EFI Pace software for project management and documentation.
  • Foster a collaborative and proactive environment that promotes client success and team performance.
  • Contribute to business development efforts by identifying opportunities for expanded client engagement.
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    Client Service Manager • Minneapolis–Saint Paul, Wisconsin, United States

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