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Entry-Level High-Value Account Prospecting
Entry-Level High-Value Account ProspectingThe Sydney Call Centre • Buffalo, NY, US
Entry-Level High-Value Account Prospecting

Entry-Level High-Value Account Prospecting

The Sydney Call Centre • Buffalo, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Account Prospecting Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for ambitious Account Prospecting Representatives who thrive in fast-paced environments. The right candidates for this role have personality, tenacity, a keen understanding of establishing rapport, and impeccable follow-up skills.

This is an entry-level position for diligent, coachable, and highly-motivated individuals who believe they have what it takes to drive sales, manage existing client relationships, and be a brand ambassador for one of the world's top business process outsourcing companies.

As a salaried position with significant variable bonus opportunities, this is the perfect position for someone looking to grow their career. Some of the key benefits of this role include :

  • Work-from-home position
  • Continuous coaching and full support to help you maximize your earning potential
  • Guaranteed base pay + bonus (This is a salary position with uncapped bonus potential)
  • Significant advancement opportunity
  • Fun and exciting team-oriented work environment
  • No weekends!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This role requires you to identify potential clients, prospect qualified leads, and help facilitate sales cycles to ensure a best-in-class customer experience. You will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key responsibilities include :

  • Identify new prospects and corresponding qualified leads through outbound calling, referrals, social media, email prospecting, and other lead-generation tools.
  • Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets.
  • Make introductory calls and articulate the benefits of MCI's solutions, approach, and history.
  • Ability to create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects.
  • Set up calls or meetings between qualified prospects and the MCI executive team.
  • Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database.
  • Help develop and refine the qualification criteria to determine the most effective targets.
  • Follow and share new developments involving competitors and potential clients.
  • Candidate Qualifications

    Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities :

  • Must be 18 years of age or older
  • Bachelor's degree or equivalent work experience
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of the Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Preferred (Not Required) :

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
  • Compensation Details

    Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

    What you can expect from MCI :

  • Paid Time Off : Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
  • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings : Secure your future with retirement savings programs, where available.
  • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance : Access life insurance options to safeguard your loved ones.
  • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training : Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code : Be comfortable while you work.
  • Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

    If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

    Physical Requirements

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    Conditions of Employment

    All MCI Locations

  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  • Reasonable Accommodation

    Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

    Equal Opportunity Employer

    At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status,

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