Service Manager

Company Description

• MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

· Leads and manages the HMA National Service Garage to provide effective services and high levels of

customer satisfaction

· Coordinates special projects as assigned by HMA Manager overseeing the NSG.

· Oversees the NSG parts department, assuring efficient use of capital and compliance with HMA

standards, including:

· Demand forecasting and appropriate stock levels, while minimizing excess inventory

· Adherence to established ordering process, considering EOQ (Economic Order Quantity)

· Tracking and accuracy of inventory, including annual full physical inventory and true up with HMA

Finance

· Obsolescence Management and phase in/ phase out

· Receiving and fulfilment

· Resolves parts related issues with the Parts department.

· Enforces operating procedures, hours of operation and maintain a safe work environment and

cleanliness in all areas.

· Manages and document all employee training requirements.

· Assures HMA/GMA customer needs and expectations are met and handle escalated concerns.

· Assists technicians with technical information and any special tools/equipment, ensuring that quality

workmanship is maintained while distributing work according to the technician’s skill level and

abilities.

· Facilitates communications between technicians and service advisor on workloads and repair status.

· Manages HMA fuel cell lab day-to-day operations.

· Plans and report operating budget from the day-to-day operations.

· Ensures continuous communication within MSX’s organization or account management regarding

quality issues through the periodic review of correspondence, corrective actions, quality alerts, and

other notifications or changes by the HMA Project Manager.

· Develops the technical skills and workmanship of the team to continually improve the quality of

customer service and satisfaction.

· Implements performance management and develops the team to improve performance and achieve

productivity, efficiency and proficiency targets.

· Reviews Monthly Dashboard performance with HMA Manager

· Selects and appoints new team members and ensures they are equipped with the required skills and

training.

· Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation.

· Updates and processes legally required permits and licenses

· Understands and follows relevant HMA/GMA Operational Guidelines.

· Ensures the Service team adheres to legal, environmental and health and safety requirements,

ensuring the safety and security of people, vehicles and property at all times reporting any known

faults or hazards.

Qualifications

• Service department management experience.
• Customer-first approach with excellent skills in communications, interactions, patience, helpful and
• supportive to the operations.
• Detailed-oriented skills.

Additional Information

The base pay range for this position is $90,000–$120,000 per year. This range is specific to the geographical area where this position is located. The base salary that MSX reasonably expects to pay for this role at the time of hire will depend on factors such as skills, experience, qualifications, and location. Actual compensation within this range will be determined based on the individual’s background and the specific needs of the business

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.