Commercial Insurance Operations Leader

Foundation Risk Partners one of the fastest growing insurance brokerage and consulting firms in the US is adding a Commercial Lines Operations Leader to their Acentria team in Lakeland FL.

Job Summary :

The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness service delivery and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals regulatory compliance and a high standard of customer and broker satisfaction. The leader will drive continuous improvement operational efficiency and team performance across underwriting support policy servicing and client onboarding.

Essential Functions :

• Operational Leadership :

Lead day-to-day operations for commercial lines ensuring timely and accurate processing of policies endorsements renewals and cancellations.

Identify and implement process improvements to enhance efficiency accuracy and scalability of operations.

Manage and develop a high-performing team including training performance management and career development.

Partner with underwriting claims IT compliance and sales teams to ensure seamless service delivery and operational alignment.

Leverage technology and automation tools to streamline workflows and reduce manual tasks.

Ensure adherence to regulatory requirements internal controls and company policies.

Monitor KPIs service levels and operational metrics to drive data-informed decisions and continuous improvement.

Champion a customer-first mindset ensuring high service standards for brokers agents and policyholders.

Competencies & Qualifications :

Education & Experience :

Disclaimer :

While this job description is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO) :

FRP provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or any other classifications protected by law.

Benefits :

FRP offers a comprehensive range of health-related benefit options including medical vision and dental. We offer a 401(k) with company match company paid life insurance STD LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

Key Skills

Problem Management,ISO 9001,Process Improvement,Warehouse Experience,Business Management,Project Leadership,IT Service Management,Project Management,Strategic Planning,DoD Experience,Clamp Truck,Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1