Business Development and Client Services Manager

About UPFRNT

Founded in Singapore, UPFRNT is a technology-enabled asset management company that revolutionizes the traditional landlord-tenant relationship by providing upfront rent payments to property owners. The company handles all aspects of real estate asset management including asset enhancement initiatives, rent guarantee, tenancy management, leasing, evictions, maintenance, and inventory management; providing property owners with both convenience and guaranteed returns on their investment.

Role Description

We are seeking a business development and client services manager to support the expansion into Atlanta. This is a strategic hire with a clear pathway to a leadership position in our organization. This is a foundational hire for our Georgia expansion, suited for someone who thrives in building from the ground up and is motivated by the opportunity to lead and disrupt.

Key Responsibilities

• Drive business development: identify, pitch, and close third-party management and leasing contracts.
• Serve as primary account manager: own client relationships, reporting, and satisfaction.
• Oversee property operations coordination: collaborate with PM teams/vendors to deliver KPIs.
• Manage P&L, budgeting, and financial reporting for assigned sites.
• Ensure compliance, tenant satisfaction, and occupancy targets.

Business Leadership

• Assume overall P&L responsibility for all operations within the assigned city or state territory
• Develop and execute strategic business plans to achieve organizational goals and objectives
• Monitor performance metrics and implement continuous improvement initiatives
• Make critical business decisions to optimize resource allocation and operational efficiency

Client & Partnership Management

• Build and maintain strong relationships with landlords and key clients
• Identify and develop strategic partnerships to enhance business opportunities
• Serve as the primary point of contact for high-level client concerns and negotiations
• Lead partnership development initiatives to expand business reach and capabilities

Team Leadership & Management

• Provide direct leadership to the Portfolio Manager, Technical Director, and Marketing Manager
• Foster a collaborative, high-performance culture focused on operational excellence
• Guide and mentor team members to develop their professional capabilities

Strategic Planning & Implementation

• Collaborate with HQ to align local operations with company-wide strategies
• Identify market opportunities and develop plans to capitalize on them
• Evaluate competitive landscape and position the business for sustainable growth
• Lead change management initiatives as required by evolving business needs

Financial Oversight

• Manage budgets, forecasting, and financial planning for the territory
• Analyze financial performance and implement strategies to improve profitability
• Ensure compliance with financial policies and procedures
• Report financial outcomes and projections to HQ leadership

Qualifications

• 5+ years in multifamily management, BD, or client relations (large-scale portfolios preferred).
• Proven success in growing property contracts or leasing volumes.
• Strong financial acumen: P&L, budgeting, KPI achievement