Major Case Director

IAT Insurance Group has an immediate need for a Major Case Unit Director that can report to one of the following IAT locations:

• Raleigh, North Carolina
• Cheshire, Connecticut
• Scottsdale, Arizona
• Omaha, Nebraska
• Alpharetta, Georgia
• Sarasota, Florida
• Kansas City, Missouri
• Overland Park, Kansas
• Naperville, Illinois
• Rolling Meadows, Illinois

While we prefer candidates to work from one of our listed IAT office locations, we’re open to considering fully remote arrangements for the ideal candidate.

This role is a true complex claims handling role that is tasked with managing those claims that are most complex and have the greatest financial exposure under our commercial liability policies. The ideal candidate for this role will be an experienced claim professional with extensive experience handling construction defect and general liability claims including, premises and liquor liability, as well as auto and trucking claims on a national basis with value in excess of $250,000.

This role works a hybrid schedule from an IAT Office in one of the above listed IAT offices. The hybrid schedule reflects our values (thinking and acting like an owner, collaboration, and teamwork) as it requires working from the office with colleagues and other disciplines Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities

• Handles highly complex exposure claims based on Claim Guidelines.
• Directs and manages use of independent investigators, appraisers, and experts. Selects, directs and manages defense counsel including approval of budgets.
• Develops litigation/file disposition strategy. Attends mediations, settlement conferences and trials.
• Reports to reinsurers as required by reporting guidelines.
• Requires interaction and alerts with our Underwriting business partners.
• All Time Limit Demands to be escalated to management.
• Assist Sr. Claim specialists with analysis of claim issues as needed.
• Verifies/analyzes applicable coverage for the reported loss.
• Establishes 24-hour contact and maintain appropriate contact with all involved stakeholders throughout the life of the claim file.
• Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing and analyzing reports and related bills.
• Identifies and addresses subrogation/contribution/SIU opportunities.
• Sets accurate/timely loss/expense reserves in compliance with Claim Guidelines.
• Evaluates, negotiates, and authorizes settlements with all stakeholders within designated authority.
• Selects, directs and manages Vendors/Counsel including approval of defense budgets.
• Negotiates directly with claimants and claimant attorneys upon receipt of critical information.
• Drafts correspondence, including but not limited to, coverage letters to stakeholders as required.
• Maintains resident/nonresident adjuster licenses as required.
• Performs other duties as assigned.

Qualifications

Must have:

• Bachelors’ degree with a minimum of 5 years of claims handling experience in the insurance industry or equivalent.
• Equivalent is defined as high school diploma and 9 years of relevant experience.
• At least 3 years General Liability claim experience as well as Commercial Auto handling, which focused on claims with an exposure of $250,000 or more including both primary and excess losses.
• Excellent coverage analysis skills with experience in drafting coverage position correspondence.
• Extensive experience working with general liability, construction defect, garage, commercial trucking as well as identifying coverage issues.
• Experience handling litigated files and direction of defense counsel.
• Excellent negotiation skills which would be handled primarily by the file handler.
• Ability to travel, average 4 days a month.
• Licensure as required by respective states.
• Ability to analyze data, utilize sound judgment to draw conclusion and make supported decisions.
• Authorized to work in the United States and must note require, now or in the future, VISA sponsorship for employment purposes

Preferred to have:

• CPCU and other insurance related studies
• Construction Defect claim handling experience

Compensation

Please note, that the annual gross salary range associated with this posting is $92,800 – $130,000. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit‑sharing opportunities, and more.

To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits
IAT Insurance Group is the largest private, family‑owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug‑free workplace and participate in E‑Verify.