Somali Medical Scheduler

Somali Medical Scheduler

Job Category : Employee

Requisition Number : SOMAL003917

Location : Minneapolis, MN

Position Details :

Schedule : Full-time (40 hours / week)

Location : Office / Remote (Training will take place in person)

Salary Range : Starting range $19.37 - $22.27 / hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

Bilingual staff members will be eligible for a $1.50 premium in addition to their base pay upon successfully completing their Interpreting Certification.

Benefits :

Health Coverage : Medical, Dental & Vision Insurance

Retirement : 401(K) with Company Match, Profit Sharing

Time Off : Generous PTO, Holiday Pay, Floating Holiday

Disability Coverage : Short & Long-Term Disability

Family Support : Two Weeks Paid Parental Leave

Performance Incentive : Discretionary Bonus Based on Company, Department, and Individual Goals

Key Responsibilities :

• Receive incoming calls from patients or referring clinics and schedule their office visit or procedure appointment.
• Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.
• Document patient insurance information.
• Monitor database folder in NextGen Electronic Health Record.
• Data entry of referrals into NextGen Electronic Health Record.
• Contact referring providers for medication orders and / or clarification of referral orders.
• Contact patients to re-schedule appointments when needed.
• Monitor the after-hours cancellation voice mailbox and return calls left in the central mailbox.
• Monitor the Contact Us folder and return phone calls to patients.
• Print and send letters to patients and referring providers.
• Coordinate interpreters for scheduling purposes and appointments.
• Provide great customer service to internal and external customers.
• Other duties may be assigned to meet business needs

Essential Functions :

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High School Diploma or GED is required.

Associate's degree or higher preferred.

Previous customer service experience is required.

Qualification Requirements :

The qualifications listed below are representative of the knowledge, skills, and / or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities :

Required Knowledge :

Microsoft Office applications

Medical terminology

Required Skills :

Compassionate patient care

Active listening

Problem solve, prioritization, and critical thinking

Attention to detail

Organization and time management

Key Abilities :

Multitask

Communicate effectively verbally and in writing

Work independently as well as in a team environment

Type proficiently and accurately

Physical Requirements :

The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment :

The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.

MNGI's Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity

Compassion : being empathetic and considerate of the needs of our patients and caregivers

Teamwork : Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice / opinions of others assuming good intent.

Integrity : Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.