Service Representative

Service Representative

Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities.

There are two primary roles for the Service Representative : (1) direct sales and (2) customer service. The Service Representative is responsible for managing the entire customer experience from start to finish. This includes generating new business, meeting with insurance adjusters, submitting job documentation, and coordinating with internal teams such as the Project Coordinator, Supplement, and Production departments.

Service Representatives are expected to upload signed contracts, photos, measurements, and all relevant notes into the CRM system immediately after appointments to ensure accuracy and support internal workflow. They serve as the main point of contact for the customer, providing regular updates, explaining insurance paperwork, coordinating selections and upgrades, and collecting payments. The Service Representative is accountable for delivering a seamless, high-quality experience that meets Legacy's service standards.

You will be a great fit if :

• You excel at building strong customer relationships and being their main point of contact.
• You're highly organized and can manage multiple jobs and deadlines with attention to detail.
• You communicate clearly and professionally, especially when guiding customers through paperwork and insurance processes.
• You take ownership of your work and follow through on commitments.
• You thrive in a fast-paced, field-based role and enjoy collaborating with internal teams.

What we require of our Service Representatives :

Why is Legacy a great place to work?

$70,000 - $160,000 a year

$70,000 Base Salary + uncapped commission structure

We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding an outstanding work environment for our employees. The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customers and our communities.