Director, USCM Fraud Monitoring Team

Director, USCM Fraud Monitoring Team

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Director, USCM Fraud Monitoring Team Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversee the USCM Fraud Monitoring program in the U.S. and Canada, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Provides overall leadership and performance management of the fraud monitoring and cash loss team operation.
• Accountable for overseeing the complex fraud detection / deterrence for the US Cash Management services across the H2H and Scotia Connect channel products :
• Deposit / Cheque fraud (e.g. kiting)
• Payments / Wire fraud
• Support and counsel US Cash Management business on customer onboarding process and fraud issues
• Represent Fraud on regulatory, audit and client related issues that are Fraud related
• In conjunction with the VP and senior leadership team, responsible for the long-term strategic direction of the business line
• Takes a leadership role in pursuing strategies to improve client experience, reduce fraud losses, operational efficiencies and organizational effectiveness
• Partners with the senior leadership team to establish and maintain metrics for measuring, evaluating and benchmarking quality performance of fraud deterrence, customer satisfaction; Responsible for ensuring the achievement of customer and operational KPIs
• Responsible for achievement of business plan & Fraud Monitoring objectives as negotiated
• Builds strategic relationships and key partnerships both internally and externally
• Provide subject expertise and thought leadership from fraud perspective to support bank projects / initiatives
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impact to the US fraud monitoring team and recommend remedial actions
• Partner with key stakeholders (e.g. US Legal, US GTB Operations, Client Sales & Servicing team, etc.) to ensure effective resolution of client's concerns and issues related to actions taken on their accounts
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his / her team pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison / values / business strategy and managing succession and development planning for the team

Dimensions

1-5 direct reports

Achieve customer and operational KPI targets

Accountable for overseeing the complex USCM fraud monitoring program, for the U.S. Cash Management business for Scotiabank, across a variety of cash management solutions for corporate and commercial clients.

Education & Experience

Bachelor's degree in business administration, Law, Computer Science, Information Systems or Engineering

MBA (or equivalent) is an asset but not a requirement

Expert knowledge of industry trends and information regarding fraud and fraud deterrence, and in-depth knowledge of laws and regulations associated with fraud management

8-10 years with demonstrated success in the financial services industry

3+ years management experience

Working knowledge of retail and commercial credit products, consumer credit lifecycle, risk management

Thorough knowledge with respect to the fraud mitigation tools and systems used for fraud deterrence (PRM, Web Extraction, History Database, etc.)

Working knowledge of the bank's systems including, CIS, Finacle, TenX, Fenergo, Salesforce, GWA Micro UI, etc.

Highly skilled leader with extensive experience leading large teams focusing on coaching, strategic planning and execution of key business priorities

Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s) : United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.